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July 2015

Driving process innovation - Part Two

Jul 27, 2015   |  By Alastair Ross | Director, Codexx Associates LTD

Introduction

In Part 1 of this article I explored the opportunity for professional service firms to apply process management practices to their services and internal support processes to drive improvements in cost and service. In Part 2 I will discuss the key role that Knowledge Management could play in helping to realise this opportunity.

A key role for Knowledge Management

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Driving Process Innovation - Part One

Jul 16, 2015   |  By Alastair Ross | Director, Codexx Associates LTD

Professional Service firms are facing a number of major competitive challenges including price-down pressures from clients, accelerated by the 2008 financial crash, deregulation in some markets (such as the UK and Australian legal sectors), increasing competition from lower cost economies (such as IT services from India) and new internet-enabled business models (such as Freelancer.com in IT and design services, Crunch.co.uk in accountancy and RocketLawyer.com in legal services).

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