Introduction
The use of a Knowledge Management system (KMS) has been prevalent for some time; however, it's not been...
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KM ROI - A Look Inside an IT Company's KM Investment and Return
Nov 03, 2020
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Investment and returns from Knowledge Management
The returns on investment in KM reflects in many areas of engagement of an organization. Since in most cases it is not tangible, management assumes that there are no benefits and hence brings down its focus on management of knowledge.
Sharing an example of possible returns from KM. This was prepared for an IT Service company with around 1000 employees. I am sharing the returns first and then the investments involved. Only knowledge and information reuse based benefits are covered here.
Click on Graph for full view...
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