Quite often a good story is the best way to impart knowledge (Davenport and Prusak 1998).
Storytelling is the oldest technique of knowledge...
KM ROI - A Look Inside an IT Company's KM Investment and Return
Nov 03, 2020
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Investment and returns from Knowledge Management
The returns on investment in KM reflects in many areas of engagement of an organization. Since in most cases it is not tangible, management assumes that there are no benefits and hence brings down its focus on management of knowledge.
Sharing an example of possible returns from KM. This was prepared for an IT Service company with around 1000 employees. I am sharing the returns first and then the investments involved. Only knowledge and information reuse based benefits are covered here.
Click on Graph for full view...
Dr. Randhir is one of KMI's partners in India, and is guest speaker in our next Virtual CKM class for India, Dec 14-16. Details here...
If you missed this class, please visit the main CKM Page for future classes coming up...
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