Knowledge Management Institute

Knowledge Management Based on Information Technology in Response to COVID-19 Crisis

How would you like to be a Guest Blogger for KMI? Email us at: and let us know your topic(s)!

Knowledge Management Based on Information Technology in Response to COVID-19 Crisis

May 05, 2021   |  By
KMI Guest Blogger Emily Harrinson

Since the outbreak of the COVID-19 pandemic, many businesses have suffered immeasurable losses in different ways. This has led to an increase in remote businesses with changing models and technologies. Communication, collaboration, and event interpretation have now become very important. Most organizations now have more than 50% and up to 75% of their employees working remotely.

While there has been consistency in the level of productivity for many remote workers, others also struggle to find their productivity. For most people, some of the reasons for a drop in productivity relate to communication problems, difficulty accessing information or lack of access, etc. More people now spend more time looking for information.

From all indications, COVID-19 has affected knowledge management, which has led to an increase in the importance of trustworthy information with easy access during these uncertain times.

Knowledge Management

Knowledge Management is the process that organizations use to identify, capture, store, share, apply, and leverage collective knowledge for improving performance. It helps the organization coordinate and organize management actions and quickly identify people with expertise and transfer the necessary knowledge to people who decide how to deal with the crisis whenever needed.

Knowledge is a valuable resource for any organization. During a crisis that requires rapid responses such as COVID-19, appropriate knowledge management is essential to facilitate and enable effective management efforts. According to a top essay writing service and a knowledge com, managers can use effective knowledge management to use critical resources effectively to develop strategies to mitigate the damages as a result of the crisis and ensure that their organization survives and prospers.

Also, the use of information technology has become even more critical. It has become a facilitator of Knowledge Management and Crisis Management and can help organizations reach their goals.

During a health crisis like the COVID-19 pandemic, healthcare organizations tend to suffer the biggest hits, and the effects only get stronger. Therefore, finding ways to contain infections and also reduce exposure risks to reduce the damage is a problem that needs solving immediately. It has become apparent that there is a need to use IT to reduce the level of pressure in the front-line health workers, solve practical problems, and improve the prevention of an epidemic.

While there are Crisis Management frameworks that give organizations valuable instructions to help them manage crisis effectively, it is impossible not to state how important it is to apply knowledge in handling the COVID-19 crisis. A vital crisis management practice in making accurate and timely decisions related to preventing, preparing, mitigating, and recovering from the crisis. However, you can’t make any strategic decisions without having and applying critical knowledge. This is why it is essential to have knowledge management practices to use in handling crises.

It is common knowledge that IT always plays a good role in enabling critical knowledge management processes to support decision-making. In the same way, Knowledge Management is also a mechanism that adds value to the organization by applying IT. This enables the exertion of the full potentials within an intellectual asset and engenders an effective response to the crisis at hand.

How to Identify Knowledge Requirements

In a statement by Paul Tella, author of cheap assignment writing service, he mentioned that the most critical Knowledge Management task is identifying the required knowledge to successfully implement a plan to curb and prevent a pandemic situation such as COVID-19. The more we're able to learn the characteristics of an emerging disease that's infectious and spreads very fast, the easier and better it is to mitigate and manage its impact.

It is necessary to establish and deploy a Knowledge Management platform that collects and manages an updated knowledge. For covid-19, the needed knowledge is the clinical features of acute respiratory diseases, the world situation (such as the total number of confirmed and suspected cases), measures and norms of pandemic prevention, as well as government regulations.

The use of Knowledge Management platforms can help in enhancing the reliability, integrity, and accuracy of knowledge. This can help mitigate fear and panic, which misinformation causes and allows for disseminating critical knowledge, continuously refined and evaluated when necessary.

Also, the acquisition of critical knowledge is used to manage the crisis by learning and identifying past experiences and using it to cope with similar cases. An example of this is the outbreak of SARS (Severe Acute Respiratory Syndrome) in 2003.

Healthcare organizations may create a knowledge base of best practices to deal with this crisis from past experiences. From the experience of the SARS outbreak in 2003, there were several deaths and infections among health workers and medical staff. Therefore, it is imperative to provide support to healthcare workers to reduce the risk of transmitting the disease among health workers and patients. This also helps to consolidate and maintain the achievement of prevention and control of the pandemic.

A normal IT infrastructure such as repositories, technology platforms, firewalls, and networks is critical for critical Crisis Management assets to facilitate Knowledge Management activities so that healthcare professionals don’t get infected with the virus. Knowledge Management activities that are supported by IT offer critical knowledge which relates highly to the current task. Getting the needed expertise from experts in infection control through internet-based learning platforms would be effective in helping individuals to improve their understanding of knowledge that relates to healthcare in different ways. Examples include the proper way to don and doff personal protective equipment and hand hygiene and promote adaptability by internalizing and translating this knowledge into actions.


The COVID-19 pandemic has hit the world massively, and the most significant burden of it falls on the shoulder of healthcare organizations. The mortality and morbidity rate means that the demand for effective crisis management is crucial now than ever. The sustainability and survival of individuals and organizations relish on their knowledge to deal with this crisis. This has proven the importance of knowledge management to empower functioning knowledge necessary for surviving the crisis.


Author Bio

Emily Harrinson is one of the most influential editors at the college paper writing service in London, where she provides essay writer help. She has been working in this company since 2006. Her hobby is reading books. But besides that, Emily is fond of sports and music. She is a very positive person.


How to Contact Us

3554 Founders Club Drive, 
Sarasota, FL, 34240 (USA)

Phone:         (US) 1-703-327-7096

General Questions:

Follow us on Twitter Connect to us on Linked In Like us on Facebook Join us on Slack

What's Coming Up

Certified Knowledge Manager (Europe)
May 16-19; click here...

Certified Knowledge Manager (US)
May 23-27; click here...

Webinar: Top 5 KM Failures (US)
June 1; click here...

Full Calendar


© 2022 KM Institute

All Rights Reserved.