Knowledge Management Institute

Quick Guide On 5 Knowledge Management Examples

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Quick Guide On 5 Knowledge Management Examples

May 10, 2021   |  By
KMI Guest Blogger Regina Wheeler

Companies want their employees to be up-to-date on the going-ons in their businesses. That’s why companies are turning to useful knowledge management software, so that employees can access and acknowledge what’s going on, on a day-to-day basis. Should anything change within the company, employees will know right away.

These days, knowledge management software can come as a self-serve tool that people can use to look up, maintain, and update information, so that others (i.e., customers) can find the right answers at the right times without delay. Thus, companies can focus on productivity, while helping people with inquiries.

With that said, here are 5 great examples of knowledge management tools:

1. Vend

“Vend takes a user-centered design approach when it comes to knowledge management,” says Chyna Sanders, a writer at Write My X and 1Day2Write. “The software shows you the most popular content at the top, while surrounding it with product areas, so that users can easily navigation through it, and user filters to narrow down options. This allows management agents to act as knowledge managers, meaning that they can create and maintain content in the software with Knowledge Centered Service. By maintaining and updating content, agents can meet customer needs and improve in any areas that everyone sees fit.”

2. Amazon

You heard right!

The online retail giant has evolved into providing its own products and services, including knowledge management. The solutions it provides comes from its state-of-the-art customer service and products to make information more accessible to users.

In hindsight, Amazon’s knowledge management solutions can do the following:

  • Create accurate shift management
  • Evaluate knowledge management processes
  • Provide chats/message details
  • Project file configuration, etc.

Amazon realizes that competitive markets call for better business analysis and effective strategies. With its solutions in knowledge management, business knowledge and performance are enhanced.

3. Spartan Race

Spartan Race is another knowledge management resource that’s customer-centric, and provides a self-serve format for users. Since there’s no one way to enhance customer relationships, this knowledge base aligns customer needs with true company success. By understanding customer needs, companies get a glimpse of the people and groups that need to served, and how they can go about it to enhance customer relationships.

All of this is possible, thanks to artificial intelligence (AI). AI ensures that frequently asked questions are accumulated and archived, so that users can refer back to them in the future. Also, customers can interact with Answer Bot, a live chat bot that not only answers inquiries, but also helps companies improve help center articles while putting customers first.

4. RStudio

“RStudio is a knowledge management program that’s more community-centered than individually-based,” says Bridgette Taylor, a business blogger at PhD Kingdom and Britstudent. “In this case, people in a community can post and answer questions. It also has a database where people can refer to common issues and requests that have previously been posted. As such, this software is about learning resources and training in the knowledge management sphere. From data encryption to backup scheduling to web access and restoration, RStudio is open source in essence, while being a knowledge management tool.”

5. Canva

Finally, Canva takes plating and presenting a creation to a new level. This graphic design platform lets you create an effective knowledge management interface by letting you design your help center. Even if you’re not an avid graphic designer, Canva also has some great tools for novice designers.

You can also make a “Contact us” section that customers can see and interact with in the help center design. Plus, clean graphics from Canva allow for easy implementation of a frequently-asked-questions spot.

Conclusion

Ultimately, companies will rely more and more on knowledge management solutions, so that their customers are satisfied with their experiences when interacting with them. If there’s a concern, then companies must be ready to address it.

While the above 5 examples are just a few, when describing the effects of knowledge management, it’s important to note that this form of company mission is – and should always be – one of the top priorities of all businesses. In other words, by putting customers first, companies are being trusted authorities of a product, niche, service, etc. With the right knowledge, as well as enough of it, customers are more likely to turn to you for more information.

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Regina Wheeler is a writer and editor at Academic Brits and Dissertation Help. She is also a contributing writer for Nextcoursework.com. As a professional writer, she has been involved in many writing projects nationwide. As an e-Learning consultant, she specializes in management, marketing, and writing.

 

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