Knowledge Management Institute

CKS - Agile and Design Thinking

Next Class: TBD, Arlington, VA (near Washington DC) 

Welcome to the premier Certification in Agile and Design Thinking program;
the 2-day class and online course coming up soon in the Washington DC area.  

Dates are being finalized for Fall/Winter, 2019.  Contact us today
if you are interested in our next Agile and Design Thinking Class.


As the field of Knowledge Management has continued to mature, KM practitioners have taken stock of what has worked and what hasn’t. Efforts to improve KM projects and yield true results have shown clearly that KM efforts fail when:

  • Stakeholders and end users are left out of the design process;
  • Initiatives are made overly complex or take too long to show value; 
  • Experts assume they know the solution, instead of leveraging end users to design and prioritize the true KM needs.

Video Intro: 

Agile and Design Thinking Certification (2 Day Class) from KM Institute on Vimeo.

What to Expect

This certification course will provide you with a comprehensive background, methodologies, and facilitation techniques pulling from the best of Agile and Design Thinking approaches. These approaches will provide you with the foundation to:

  • Engage a wide array of your end users in the KM strategy, design, prioritization, and implementation effort.
  • Move the “KM Conversation” forward within your organization, focusing on business value and outcomes for individuals and the organization as a whole.
  • Develop a strategy and roadmap to show iterative progress that will help to develop buy-in and support.


The certification course is for anyone being asked to “make KM happen” in their organization. It should be considered by:

  • CKO’s, Directors, and other KM Managers;
  • KM Practitioners (either full or part-time) in charge of collecting requirements, building support, or defining a strategy for KM within their organization; and
  • Those interested in taking a leadership role within their organization to help establish or improve Knowledge Management.

What You Will Learn

Through the course, you will learn:

  • Background and foundation on Agile, Design Thinking, and other related approaches to strategy, design and implementation.
  • The intersections of Agile and Design Thinking, and how they can best be applied to address KM challenges and improve the success and value of KM initiatives.
  • Proven methodologies for facilitating conversations and engaging end users in:
  • Identifying KM needs and challenges;
  • Ideating potential KM solutions to those needs and challenges;
  • Prioritizing KM tasks;
  • Designing, Implementing, and Testing with your end users and stakeholders.
  • Actual facilitation approaches, exercises, and techniques.
  • Both short-term (workshop) techniques as well as longer-term (strategic planning) applications for Agile, Design Thinking, and KM.

Click here for full Course Overview...   

Contact KMI today with any questions...


Meet Your Instructor: Claire Brawdy, Sr. Analyst, Enterprise Knowledge

Claire Brawdy is an expert in Knowledge Management, and leverages the best user-centered approaches, including Agile and Design Thinking, in order to engage the end user in KM strategy, design, and implementation processes. She is an adept facilitator, visual thinker, and product owner, focused on collaborating with stakeholders to achieve real solutions. As a product owner, Claire uses her diverse array of technical and business qualifications to successfully execute efforts ranging from strategy and design, to implementation and management. In both her role as a KM Consultant, as well as in her facilitation and training, Claire leverages Design Thinking as a tool for creating, executing, and sustaining knowledge management efforts, while increasing stakeholder buy-in and ownership. 

Class Location: Enterprise Knowledge Training Facilities

3100 Clarendon Blvd, Arlington, VA 22201 (just outside Washington DC)

​KMI Partner Enterprise Knowledge, is one of the fastest-growing consulting firms in the Washington DC area, with integrated services covering KM to Agile to Change Management, and more.  Their newly expanded facilities are perfect for our classes, and the location is just steps from the Clarendon Metro
Stop (DC railway system).   Link to website here...


Recommended Hotel: Hyatt Place Arlington / Courthouse Plaza
2401 Wilson Blvd, Arlington, VA 22201 / Link to hotel website...


CKS - Agile and Design Thinking Program (2-day class plus online "KM Foundation" course).

Standard rate: $2,195 
Early Bird rate: $1,995 (if registered 30 days prior).  

Group Rates:  Contact us - with your group details and we will respond with discount information.

Program includes course materials and meals, plus access to new online version of the course when available; online exam, Certificate, and "Knowledge Hub" access to new instructional videos on KM and related topics.


Call (in US): 866-360-IKMI (4564)
Outside US: 540-993-4141
Or email:



How to Contact Us

3554 Founders Club Drive, 
Sarasota, FL, 34240 (USA)

Phone:         (US) 1-866-360-IKMI (4564)


KMI Calendar

© 2019 KM Institute, All Rights Reserved.