Knowledge Management Institute

CKS - Knowledge Capture

Format: Online + Master Class (F2F) for New Students


An In-Depth Study of the Successful "Knowledge Jam" Method.


Does your organization suffer from "reinventing the wheel," or knowledge silos?

Knowledge Jam is a process for using facilitated conversation to get out hidden know-how from teams and experts, and to put it to work in a way that ensure it goes to use. It is built around the disciplines of facilitation, conversation,
and translation, and draws on the practices of organizational psychology, innovation, and strategy.

Kate Pugh will take students through the process, and we will explore how
Knowledge Jam can help when Knowledge is at risk, such as in any corporate
change, such as executive transitions, merger integrations, moving virtual,
and expansion.

We'll also learn how to successfully set up and rationalize a Knowledge Jam program for your own team and organization.


  • To Facilitate a “Knowledge Jam”
  • Rationale and Cost of Knowledge Transactions
  • Facilitation/Elicitation Methods
  • Useable, Real-World Techniques you can apply today!

What Will We Cover?

Topic 1:  Why is Tacit Knowledge a Thorny Problem? 

  • Rationale and cost of knowledge transactions
  • Barriers

Topic 2:  Facilitating a Knowledge Jam with the 3 disciplines 

  • Five steps for the knowledge
  • Facilitation/Elicitation methods
  • Conversation methods
  • Translation methods

Topic 3:  Let’s Jam! 

  • Practicing the five steps
  • Review and individual personal development planning

Topic 4:  Being the “Convener” in your Organization

Meet Your Instructor: Kate Pugh

Kate Pugh, author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011) has been a popular guest speaker for KMI and our CKM students for years.  We are now pleased to announce a Master Class and Certification Program based on Kate's research and methods, successfully utilized at some of the largest organizations in the U.S.

Learn new tips, obtain new tools, and gain a proven methodology for success.  You will leave with the necessary knowledge and skills to lead successful KM initiatives, no mater what your organizational size, structure, or purpose happens to be.

Certification Format: Blended (Online / Live Class)

E-learning (10 hours) + Live Class (2 days), Exam and Certificate 



This class is primarily available as a private class, for 8 or more students, and is occasionally added to the public schedule.

If you are interested in a private class, please contact KMI today.

Thank you!


Questions?  Contact us today!

Call (US): 703-327-7096 or email:


How to Contact Us

3554 Founders Club Drive, 
Sarasota, FL, 34240 (USA)

Phone:         (US) 1-703-327-7096

General Questions:

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What's Coming Up

Certified Knowledge Manager (North America)
Sep 19-23; click here... 

Knowledge Transfer Certification (North America and Europe)
Sep 20-21; click here...

Certified Knowledge Manager (Gulf Region)
Sep 26-29; click here... 


Full Calendar


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