Knowledge Management Institute

Knowledge Capture for Action

An In-Depth Study of the "Knowledge Jam" and other Popular Methods

 Online Version Now Available!  
Email today or scroll down for details!  


Kate Pugh, author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011) has
been a popular guest speaker for KMI and our CKM students for years.
We are now pleased to announce a Master Class and Certification Program based on Kate's research and methods, successfully utilized
at some of the largest organizations in the U.S.

Learn new tips, obtain new tools, and gain a proven methodology for success.  You will leave with the necessary knowledge and skills to
lead successful KM initiatives, no mater what your organizational size, structure, or purpose happens to be.

Three Training Options: Master Class, CKS Certification, E-Learning 

   1. Master Class - students wishing to take a deep dive into Knowledge Capture who may or may
   not be interested in Certification.  The 2-day Master Class earns credit toward CKS Certification
   should you choose to get Certified at a later date.

  2. Certification in Knowledge Capture for Action - students wishing to earn Certification can do
  so by taking the KMI "KM Foundation" course online, plus the 2-day Knowledge Capture for Action 
  Master class.  Note: past Grads (CKP/CKM) can bypass the "Foundation" course and take just the
            . ..Master Class and exam.  Full designation: CKS-KCA. 

 3. CKS-KCA Certification via Self-paced E-Learning - from your desktop! (Asynchronous)
  Full designation: CKS-KCA.
See below for details on your options.  "CKS" = Certified Knowledge Specialist (in a KM topic).


Does your organization suffer from knowledge blindspots, mismatches and jail?  Knowledge Jam is a process
for using facilitated conversation to get out hidden know-how from teams and experts, and to put it to work
with the help of the organizations that need it most.  It is built around the disciplines of facilitation, conversation,
and translation, and draws on the practices of organizational learning, social media, and intelligence acquisition.

Kate Pugh will take the students through the process, and we'll explore how Knowledge Jam can help when Knowledge is at risk, such as in any corporate change, executive transitions, merger integrations, offshoring,
and sales expansion. We'll also learn how to successfully set up a Knowledge Jam program for your own team and organization. 


  • To Facilitate a “Knowledge Jam”
  • Rationale and Cost of Knowledge Transactions
  • Facilitation/Elicitation Methods
  • Useable, Real-World Techniques you can apply today!

What Will We Cover?

Topic 1:  Why is Tacit Knowledge a Thorny Problem? 

  • Rationale and cost of knowledge transactions
  • Barriers

Topic 2:  Facilitating a Knowledge Jam with the 3 disciplines 

  • Five steps for the knowledge
  • Facilitation/Elicitation methods
  • Conversation methods
  • Translation methods

Topic 3:  Let’s Jam! 

  • Practicing the five steps
  • Review and individual personal development planning

Topic 4:  Being the “Convener” in your Organization

Training Options - Live / Face to Face, or Online

1.  Master Class (2 Days)

Audience: New students wishing to take the Master Class but may or may not be interested in Certification.  
           .      The 2-Day Master Class earns credit toward CKS Certification should you choose to get Certified
                  at a later date.
Next Class: TBD
Tuition:  US $1,495

2a. CKS - Knowledge Capture for Action (CKS-KCA) - for New Students

Audience:  Students new to KM Institute, not previously Certified, who wish to earn the CKS designation
Part One:  Study the "KM401" course online, taught by KMI Chairman Douglas Weidner.
           ....    Choose: either the Two-Day Live Workshop or Online (asynchronous).
Part Two:  Attend the Knowledge Capture for Action Master class, taught by Kate Pugh
Post-Class:  Take an online Certification exam covering content from both KM401 and the Knowledge Capture
.......................for Action Master Class.
Certification: Upon successful completion, you will be awarded the "CKS" designation.
Next Class: New event dates added soon.  For information on private classes, please contact KMI today.
Tuition:  $2,695

2b.  CKS - Knowledge Capture for Action (CKS-KCA) - for Past Grads

Audience:  Students *already* Certified with KMI - either CKP or CKM, who wish to earn the additional
       ...         CKS designation.
Two-Day Workshop:  Attend the Knowledge Capture for Action Master class, taught by Kate Pugh
Post-Class:  Take an online Certification exam covering content of the two-day Master Class.
Certification:  Upon successful completion, you will be awarded the "CKS" designation.
Tuition:  $1,695
Available Dates:  New event dates added soon.  For information on private classes, please contact KMI today.

3.  The Online/E-learning Version of the CKS for Knowledge Capture for Action 


    Now available!  Choose "Purchase Now" below for immediate access or "Request an Invoice"
    and we will send your invoice same day. 
Combines KMI's online "Foundation" course (KM401) with the online Master Class in Knowledge Capture for Action.  Online package includes Exam and Certificate (students may take the Exam as many times as necessary to pass - no extra charge), plus access to the KMI "Knowledge Hub" and other online communities - exclusively for Certification students.

Standard Rate - US$1995.00


Government/Military and Non-Profit Rate - US$1795.00



Questions?  Contact us today!

Call (US): 866-360-IKMI (4564) or email:
Outside US: +1 (757) 595-5658


How to Contact Us

3554 Founders Club Drive, 
Sarasota, FL, 34240 (USA)

Phone:         (US) 1-703-327-7096

General Questions:

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KMI Calendar

CKM Public Class (Europe)

May 17-20, GMT

CKM Public Class (US)

May 24-28, EST

Full Calendar

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