Knowledge Management Institute

The world’s most recognized knowledge management certification 
1-866-360-4564

Our Blog

Driving process innovation - Part Two

Jul 27, 2015   |  By Alastair Ross | Director, Codexx Associates LTD

Introduction

In Part 1 of this article I explored the opportunity for professional service firms to apply process management practices to their services and internal support processes to drive improvements in cost and service. In Part 2 I will discuss the key role that Knowledge Management could play in helping to realise this opportunity.

A key role for Knowledge Management

Driving Process Innovation - Part One

Jul 16, 2015   |  By Alastair Ross | Director, Codexx Associates LTD

Professional Service firms are facing a number of major competitive challenges including price-down pressures from clients, accelerated by the 2008 financial crash, deregulation in some markets (such as the UK and Australian legal sectors), increasing competition from lower cost economies (such as IT services from India) and new internet-enabled business models (such as Freelancer.com in IT and design services, Crunch.co.uk in accountancy and RocketLawyer.com in legal services).

Justifying KM

Jun 30, 2015   |  By Rustin Diehl, JD, CKM | Innovation Trainer and Expert

During a time of budget cuts you might be called upon to explain why Knowledge Management shouldn’t be axed.  What do you say?

Putting the Knowledge in Knowledge Bases

Jun 25, 2015   |  By Zach Wahl | CEO, Enterprise Knowledge

Across the spectrum of the Knowledge and Information Management services offered by Enterprise Knowledge, one of the common themes of late has been the design and development of knowledge bases for helps desks and call centers.  We’ve all heard the phrase that content is king, recognizing that knowledge and information management systems are only as good as the information within them.  This is especially true for knowledge bases, where getting quick access to a complete set of meaningful “answers” is directly related to customer satisfaction and end user service.

Before Knowledge Management and Working Out Loud - The Practice of Civility

Jun 18, 2015   |  By Howard Cohen, CKM

       If you ask 100 Knowledge Management experts how to effectively implement and practice KM, you really do get close to 100 different answers.  I believe this is because there isn’t one right answer.   I believe that we should consider that before we go into looking at maturity models and k-strategies that we must attend to and address how people in our organization feel and how we engage with each other.

I Went on Vacation, My Luggage Did Not

Jun 10, 2015   |  By Jane Maliszewski

Last month, I was on a two week trip to Italy; a week in Sardinia and a week in Rome. After several flight cancellations due to a fire at the Rome airport, I arrived 9 hours late but safely at my first destination in Cagliari Sardinia. My suitcase did not. 
 

Being Social – Knowledge Management and Social Media

Jun 02, 2015   |  By Dr. Anthony J. Rhem

Following is an excerpt from Dr. Rhem's latest book, Knowledge Management in Practice due out at the end of the year:

Social media brings the power of sharing and collaboration to the masses. Whether it’s Facebook, Twitter, or YouTube… knowledge sharing and collaboration has become a way of life. At the core of knowledge management is knowledge sharing and collaboration and social media tools have business and government taking notice.

What is a Learning Circle?

May 14, 2015   |  By Jane Maliszewski, Coach
I've been on a roll about Learning Circles...get it circle, roll...?

Learning Circles is a peer coaching method which can be incredibly effective when done correctly. 

You may have experienced one-on-one coaching, maybe executive coaching, leadership, career, or life coaching. All of these are ways in which a professional coach helps an individual discover new insights, make coherent choices, and integrate new behaviors. It can be a very powerful way to make transformative lasting change in your life. 

Creating an Environment for Housing KM​

Apr 01, 2015   |  By Rustin Diehl, JD, CKM

Whether I am designing a creative protection structure as a lawyer or designing a creative business model in my Innovation Management practice, I have found that getting the environment right really matters.  While Knowledge Management (“KM”) traditionally focuses on the framework of people, culture, process, and technology, in this brief article I hope to show that KM programs would benefit by also considering “environment.”
 

Change and Knowledge in a Changing World

Mar 23, 2015  

by Anne Marie McEwan, CEO of The Smart Work Company, Ltd.

Pages

How to Contact Us

1414 Wynhurst Lane, Suite 300, 
Vienna, VA 22182 (USA)

Phone:         (US) 1-866-360-IKMI (4564)
Outside US:  +1-757-595-5658

Training: training@kminstitute.org
Partnering Opportunities: partner@kminstitute.org




© 2015 KM Institute, All Rights Reserved.