Knowledge Management Institute

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Change Management for Agile Projects

Aug 12, 2015   |  By Katy Saulpaugh | Enterprise Knowledge, LLC

Through our years of designing, developing, and implementing knowledge and information management technologies, we’ve consistently regarded user understanding and buy-in as key criteria for success. The change management profession aims to reduce the purported 70% failure rate on large projects by concentrating on the people side of change. Change professionals focus on communications, training, and stakeholder engagement activities for projects ranging from the rollout of a new document management system to a new records retention process to a corporate reorganization.

What is Meant by Knowledge Management?

Aug 06, 2015   |  By José Carlos Tenorio Favero

Knowledge Management is becoming more important as organizations continue to grow and face numerous challenges. As Wiig stated, “Competitiveness in the new world is directly dependent not only on the value and sophistication of the knowledge assets but also on how well they are renewed and utilized to conduct competent work” (Wiig 1999).

Driving process innovation - Part Two

Jul 27, 2015   |  By Alastair Ross | Director, Codexx Associates LTD

Introduction

In Part 1 of this article I explored the opportunity for professional service firms to apply process management practices to their services and internal support processes to drive improvements in cost and service. In Part 2 I will discuss the key role that Knowledge Management could play in helping to realise this opportunity.

A key role for Knowledge Management

Driving Process Innovation - Part One

Jul 16, 2015   |  By Alastair Ross | Director, Codexx Associates LTD

Professional Service firms are facing a number of major competitive challenges including price-down pressures from clients, accelerated by the 2008 financial crash, deregulation in some markets (such as the UK and Australian legal sectors), increasing competition from lower cost economies (such as IT services from India) and new internet-enabled business models (such as Freelancer.com in IT and design services, Crunch.co.uk in accountancy and RocketLawyer.com in legal services).

Justifying KM

Jun 30, 2015   |  By Rustin Diehl, JD, CKM | Innovation Trainer and Expert

During a time of budget cuts you might be called upon to explain why Knowledge Management shouldn’t be axed.  What do you say?

Putting the Knowledge in Knowledge Bases

Jun 25, 2015   |  By Zach Wahl | CEO, Enterprise Knowledge

Across the spectrum of the Knowledge and Information Management services offered by Enterprise Knowledge, one of the common themes of late has been the design and development of knowledge bases for helps desks and call centers.  We’ve all heard the phrase that content is king, recognizing that knowledge and information management systems are only as good as the information within them.  This is especially true for knowledge bases, where getting quick access to a complete set of meaningful “answers” is directly related to customer satisfaction and end user service.

Before Knowledge Management and Working Out Loud - The Practice of Civility

Jun 18, 2015   |  By Howard Cohen, CKM

       If you ask 100 Knowledge Management experts how to effectively implement and practice KM, you really do get close to 100 different answers.  I believe this is because there isn’t one right answer.   I believe that we should consider that before we go into looking at maturity models and k-strategies that we must attend to and address how people in our organization feel and how we engage with each other.

I Went on Vacation, My Luggage Did Not

Jun 10, 2015   |  By Jane Maliszewski

Last month, I was on a two week trip to Italy; a week in Sardinia and a week in Rome. After several flight cancellations due to a fire at the Rome airport, I arrived 9 hours late but safely at my first destination in Cagliari Sardinia. My suitcase did not. 
 

Being Social – Knowledge Management and Social Media

Jun 02, 2015   |  By Dr. Anthony J. Rhem

Following is an excerpt from Dr. Rhem's latest book, Knowledge Management in Practice due out at the end of the year:

Social media brings the power of sharing and collaboration to the masses. Whether it’s Facebook, Twitter, or YouTube… knowledge sharing and collaboration has become a way of life. At the core of knowledge management is knowledge sharing and collaboration and social media tools have business and government taking notice.

What is a Learning Circle?

May 14, 2015   |  By Jane Maliszewski, Coach
I've been on a roll about Learning Circles...get it circle, roll...?

Learning Circles is a peer coaching method which can be incredibly effective when done correctly. 

You may have experienced one-on-one coaching, maybe executive coaching, leadership, career, or life coaching. All of these are ways in which a professional coach helps an individual discover new insights, make coherent choices, and integrate new behaviors. It can be a very powerful way to make transformative lasting change in your life. 

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