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Justifying KM

Jun 30, 2015   |  By Rustin Diehl, JD, CKM | Innovation Trainer and Expert

During a time of budget cuts you might be called upon to explain why Knowledge Management shouldn’t be axed.  What do you say?

 

Justifying why Knowledge Management is essential to your organization can be a difficult task.  However, failure to gain managerial and executive support for KM is a frequent cause of KM initiative and program failures.  To effectively justify the importance of KM, focus on the end results of KM:  operation efficiency, risk reduction, and competitive advantage through innovations.

Putting the Knowledge in Knowledge Bases

Jun 25, 2015   |  By Zach Wahl | CEO, Enterprise Knowledge

Across the spectrum of the Knowledge and Information Management services offered by Enterprise Knowledge, one of the common themes of late has been the design and development of knowledge bases for helps desks and call centers.  We’ve all heard the phrase that content is king, recognizing that knowledge and information management systems are only as good as the information within them.  This is especially true for knowledge bases, where getting quick access to a complete set of meaningful “answers” is directly related to customer satisfaction and end user service.

Before Knowledge Management and Working Out Loud - The Practice of Civility

Jun 18, 2015   |  By Howard Cohen, CKM

       If you ask 100 Knowledge Management experts how to effectively implement and practice KM, you really do get close to 100 different answers.  I believe this is because there isn’t one right answer.   I believe that we should consider that before we go into looking at maturity models and k-strategies that we must attend to and address how people in our organization feel and how we engage with each other.

I Went on Vacation, My Luggage Did Not

Jun 10, 2015   |  By Jane Maliszewski

Last month, I was on a two week trip to Italy; a week in Sardinia and a week in Rome. After several flight cancellations due to a fire at the Rome airport, I arrived 9 hours late but safely at my first destination in Cagliari Sardinia. My suitcase did not. 
 

Being Social – Knowledge Management and Social Media

Jun 02, 2015   |  By Dr. Anthony J. Rhem

Following is an excerpt from Dr. Rhem's latest book, Knowledge Management in Practice due out at the end of the year:

Social media brings the power of sharing and collaboration to the masses. Whether it’s Facebook, Twitter, or YouTube… knowledge sharing and collaboration has become a way of life. At the core of knowledge management is knowledge sharing and collaboration and social media tools have business and government taking notice.

What is a Learning Circle?

May 14, 2015   |  By Jane Maliszewski, Coach
I've been on a roll about Learning Circles...get it circle, roll...?

Learning Circles is a peer coaching method which can be incredibly effective when done correctly. 

You may have experienced one-on-one coaching, maybe executive coaching, leadership, career, or life coaching. All of these are ways in which a professional coach helps an individual discover new insights, make coherent choices, and integrate new behaviors. It can be a very powerful way to make transformative lasting change in your life. 

Creating an Environment for Housing KM​

Apr 01, 2015   |  By Rustin Diehl, JD, CKM

Whether I am designing a creative protection structure as a lawyer or designing a creative business model in my Innovation Management practice, I have found that getting the environment right really matters.  While Knowledge Management (“KM”) traditionally focuses on the framework of people, culture, process, and technology, in this brief article I hope to show that KM programs would benefit by also considering “environment.”
 

Change and Knowledge in a Changing World

Mar 23, 2015  

by Anne Marie McEwan, CEO of The Smart Work Company, Ltd.

Tactics to Manage Fluid Knowledge

Feb 22, 2015  

In our previous post, we discussed the challenge facing the KM team as the nature of knowledge becomes more fluid.  Organizations must use the tools available to their advantage.  Have you considered these tactics?

 

Sharing Hidden Knowledge - The Knowledge Jam Technique

Feb 22, 2015  

Katrina (Kate) Pugh is the president of AlignConsulting, the author of Sharing Hidden Know-How, and is on the faculty of Columbia University’s Information and Knowledge Strategy Masters' program.

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