KM Training

The Challenge

Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is the knowledge challenge more acute than in the customer contact center.

by Rustin Diehl

by:  Anthony J. Rhem, PhD., President/Principal Consultant, A.J. Rhem & Associates,
a privately held Information Systems Integration and Training firm located in Chicago, Illinois

Often when I am working with organizations to implement a knowledge management (KM) solution, the role of the business and more specifically the users of the application are discussed.

A Guest Blog Post by Sanjay Khanna, CKM
of Deloitte - Canada

In thinking about Knowledge Management and what to write, I wanted to start by providing an example. At first read, you may feel that this is outlandish and over the top or you may just chuckle because you have witnessed elements of this taking place.

Rustin Diehl discusses the reasons most innovation initiatives fail.

   by Anthony Rhem, Ph.D.

KMI Adjunct Instructor and frequent guest blogger, Howard Cohen, CKM, contributes again to this week's edition: 

From the website Domo.com - some fascinating stats on the vast amounts of data shared every minute of the day.  What is the role of KM in harnessing this data and adding meaning, findability, etc.?  Your thoughts are welcome!

KM Institute just wrapped up a two-day “KM Solutions Showcase” –  our team enjoyed meeting many new friends who came hungry to learn and make connections!  We received much positive feedback on each session, and many asked, “When are you going to do this again?”

We hope to make this a regular event, and welcome your input on topics, speakers and sponsors.

Check out a bit of video footage here on YouTube.

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