I was reading a paper the other day that looked at how machine learning is being used in Knowledge Management. Here’s what surprised me: only about 10% of research actually digs into KM + ML in business settings.

That feels… small. Especially when every week there’s another announcement about Copilot, ChatGPT, or some “smart library” tool that promises to change how we work with knowledge.

So it made me wonder: are practitioners like us already way ahead of the research, testing things out in real time? Or is the slow research pace a sign that AI in KM is still more buzz than reality?

What are you seeing in your org? Have you started putting AI to work in KM, or is it still sitting in the “interesting experiment” bucket?