One of the major aspects of customer service is agent productivity that as a result helps the company in improving its customer experience (CX)....
Your "Go to" Location for:
- Continuous Learning – via instructional videos and presentations on new, emerging trends in KM
- Resource Documents - from CKM classes and other KMI programs
- New Content – leverage new content/enhancements to the Certification program - no extra charge to Graduates
Certification Students and Alumni - Contact: training@kminstitute.org for your exclusive invitation to join!
As KM matures, the KM Institute’s robust KM Certification Program has evolved through a number of ever-richer versions since its first workshop delivery in June, 2001.
Our most recent innovation, The Knowledge Hub, includes another form of Certification program enrichment, the addition of hour-long specialist tutorials. These have been delivered in the workshops, captured on video, and made available to all current, past and future Certification students.
KMI's Subject Matter Expert (SME) contributors run the gamut from university professors to seasoned practitioners. Many are past CKM grads themselves –showing us what they have accomplished in their own niche of 'real-world KM.' Presenter subjects are chosen based on newly emerging hot topics that we deem of keen interest to you, our students. Those topics in greatest demand will be expanded to become components of the Certified Knowledge Specialist (CKS) curriculum.
Available exclusively for our Certification students.
Knowledge Management (KM) Certification & Training
Training
Certification
Transformation
RECENT POSTS
04/08/21
Knowledge management as applied...
04/08/21
Knowledge Management as the System That Helps People in an Organization to Share, Access, and Update Business Knowledge or Information...
