Knowledge Management Institute

Our Blog

How would you like to be a Guest Blogger for KMI? Email us at: info@kminstitute.org and let us know your topic(s)!

How to Boost Agent Productivity Using Knowledge Management

Apr 14, 2021   |  By KMI Guest Blogger Prabhjot Singh

One of the major aspects of customer service is agent productivity that as a result helps the company in improving its customer experience (CX). Agents (users, employees) should be given access to all the necessary information and documents that are stored in an organized manner. In the training duration, it might happen that agents do not know what the next exact step should be taken while solving a customer’s query. 

Utilizing Knowledge Management to Navigate an Overabundance of Information

Apr 08, 2021   |  By KMI Guest Blogger Alicia Thompson

Knowledge management as applied in modern organizations is both a simple concept and a wide-ranging one. Definitionally, it can be boiled down to the effort to manage information and resources to improve the organization’s efficiency. But this effort can of course be applied to any number of specific issues or aspects of an organization.

Knowledge Management as a System

Apr 08, 2021   |  By KMI Guest Blogger Emily Harrinson

Knowledge Management as the System That Helps People in an Organization to Share, Access, and Update Business Knowledge or Information    

Knowledge management is a system that enables people to access, share, and update information and any business knowledge in an organization. It includes subjects in information systems, management, business administration, information science, and library. KM promotes the integrated approach to capturing, evaluating, and sharing information. 

Top 9 Knowledge Management Tools to Make Work Life Easy!

Apr 05, 2021   |  By KMI Guest Blogger Myrah Abrar

Company knowledge is extremely valuable. It is crucial to manage knowledge to support organizational learning. In fact, knowledge management (KM) is essential because it informs business strategy.

Getting the Right Knowledge to the Right Person at the Right Time

Mar 30, 2021   |  By KMI Guest Blogger, Emily Harrinson

KNOWLEDGE MANAGEMENT IS ESSENTIALLY ABOUT GETTING THE RIGHT KNOWLEDGE TO THE RIGHT PERSON AT THE RIGHT TIME

How is Knowledge Management Revolutionizing the Health Care Industry

Mar 25, 2021   |  By KMI Guest Blogger, Ekta Sachania

The Healthcare industry is a knowledge driven industry and depends heavily on availability of updated trainings, health services, innovative and clinical knowledge to solve problems and provide best possible healthcare, innovate, and achieve excellence in the field.

A well-defined Knowledge Management (KM) framework is critical in healthcare organizations to achieve this goal. Knowledge Management is all about connecting people to people and knowledge enabling them to achieve strategic objectives such as innovation, competitive edge, continuous learning, and improvement.

Determining the Right Knowledge Management Strategy

Mar 20, 2021   |  By KMI Guest Blogger, Emily Harrinson

Information is crucial to the success of a business. Without proper management of information, there won’t be synergy among the staff, which could hurt its success. We now live in an era where staff cooperation is needed more than ever, especially as there are various means of communication and information gathering. These different means of gaining information or communication don’t translate the data into helpful knowledge. Also, it doesn’t guarantee that the knowledge gained will be shared appropriately. Knowledge management comes in here, so this post is just for you.

Is Your Knowledge Management Strategy Working?

Mar 18, 2021   |  By KMI Guest Blogger, Ekta Sachania

The KM framework has been constantly evolving in the past decades. The importance of managing and leveraging an organization’s intellectual knowledge capital to gain competitive advantage has been stressed enough.

How to Write Good Assessment Questions for Knowledge Managers

Mar 15, 2021   |  By KMI Guest Blogger Frank Hamilton

Writing good assessment questions is crucial for being able to manage your organization’s knowledge base. If your questions are poorly written, you won’t be able to collect accurate information. Hence, here’s how to write good assessment questions.

#1 Align the Questions with the Objectives

The Goal of Knowledge Management

Mar 08, 2021   |  By KMI Guest Blogger, Emily Harrinson

The main goal of knowledge management is to improve an organization's efficiency and save knowledge within the company.

Knowledge management is an essential and conscious process within an organization. It has to do with the definition, retention, sharing, structuring of knowledge, and employee experience within the organization. With knowledge management, it is easy to improve work efficiency within the organization and retain knowledge.

Pages

How to Contact Us

3554 Founders Club Drive, 
Sarasota, FL, 34240 (USA)

Phone:         (US) 1-703-327-7096

Training: training@kminstitute.org
General Questions: info@kminstitute.org
Partnering: eric.weidner@kminstitute.org

Follow us on Twitter Connect to us on Linked In Like us on Facebook Join us on Slack

KMI Calendar

CKM Public Class (US)

April 26-30 (EST)

CKM Public Class (Gulf Region)

May 10-13 (GMT)
 

Full Calendar

© 2021 KM Institute, All Rights Reserved.