Introduction

In this 4-day course, you will learn practical steps as well strategic options to help you lead your workforce in AI.  The course shows how you can get ahead of the curve and proactively support your Leadership team to ensure the efficient and productive use of AI by your Workforce.  

Simply launching AI technology to all employees without a proper roll-out and adoption strategy (including governance) is a recipe for chaos or worse. So instead of just focusing on AI technology, we add real value to your learning by focusing on the people and culture transformation that is critical to making AI work in your organisation. 

This course helps to mitigate the potential chaos and offers ways to get ahead of a fast moving wave with a well thought-out agile KM and AI strategy.

Click here for Course Overview PDF...

Audience

The course is aimed at anyone whose organisation is starting or thinking about rolling out various AI technology to its workforce, including (but not limited to):

Knowledge Managers
Content Managers
Intranet/Database Managers
Records Mmgt / Librarians
HR / Learning and Development Mgrs
SharePoint Admin (or proprietary CM)
Program/Project Managers

Recent Poll: 41% of KM Teams cited AI is their #1 priority in 2025.

Course Overview
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AI and Transformational Change: The course focus is on AI and knowledge management, aiming to prepare the workforce for AI.

AI culture and strategy are emphasized throughout the course, highlighting the importance of establishing an AI-ready culture and designing an effective AI strategy.  

‍Knowledge Management and AI: The course discusses the role of knowledge management in AI, including areas where KM delivers what AI cannot, such as experience management and evidence-based decision making.

The importance of storytelling and culture shift is also highlighted. John Kotter’s 8-step change model is detailed and modified to the world of AI.  

‍AI Centre of Excellence (COE): The AI COE is crucial for implementing and scaling AI initiatives. The course     provides a deep dive in the AI COE and focuses on productivity, innovation, quality control, governance and alignment with business goals.

Regular workforce communication and training are essential for success, and the course provides several innovative multi-modal ways to deliver feedback loops and AI training.

Attendees can take the Certified AI Manager accreditation exam immediately after the course is completed.
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What You Will Learn

At the end of this course, students will gain:
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• A high-level AI strategy customised to your organisation
• The ability to create and manage an AI culture
• The skills and insights to plan and run an AI Centre of Excellence

• Ideas and options on how to use AI to capture critical Tacit Knowledge (Agentic AI)
• Using AI to manage multi -modal Explicit Knowledge
• The ability to manage a multi generational workforce in terms of AI adoption and usage

• Understand how to use AI to deliver Organisational Network Analysis (ONA)
• Ability to use AI to drive Metcalfe’s Law for Knowledge - the connected continuously learning company
• Methods and techniques that can be applied immediately

Upon successful completion of the course and exam, you will be a Certified AI Manager equipped with the knowledge and skills to confidently tackle AI challenges at your organization through concentrated approaches and a better understanding of the AI-generated workplace.

"Over the next 5 years, the AI Generational Divide is going to be a serious challenge for organizations," says acclaimed AI Instructor Rooven Pakkiri. "This Certification course tackles this head on with a number of innovative KM techniques such as reverse mentoring."
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