Most KM systems were built like digital libraries. Static. Indexed. Categorized.
...but that’s not how people learn or share in real life.
The latest shift toward “KM 3.0.” is based in a more interactive sort of knowledge management. Structure unchanged, but searches are enhanced by AI to cater to each user's need. Instead of hunting through folders, you just ask. The response is tailored to your patterns, leading to an intuitive system.
Where can this go wrong? I'd love to hear the "dark side" of this trend.
Most KM systems were built like digital libraries. Static. Indexed. Categorized.
...but that’s not how people learn or share in real life.
The latest shift toward “KM 3.0.” is based in a more interactive sort of knowledge management. Structure unchanged, but searches are enhanced by AI to cater to each user's need. Instead of hunting through folders, you just ask. The response is tailored to your patterns, leading to an intuitive system.
Where can this go wrong? I'd love to hear the "dark side" of this trend.
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3554 Founders Club Drive, Sarasota, FL, 34240 (USA)
Phone: (US) 1-703-327-7096
Training:training@kminstitute.org
General Questions:info@kminstitute.org
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