Creating personalized customer experiences is a top priority for businesses today, as customers increasingly demand tailored interactions with the...
Featuring KMI Instructor John Hovell
Next Knowledge Transfer (KT) Certification class: Nov 14-15, 2023.
Contact us today for a quote or visit the KT main page for details and registration.
In case you haven't seen it, here is the KT Intro Video...
Did you Know?
In the Knowledge Transfer Master Class we cover 4 proven KT Methods:
- The Knowledge Jam Process
- OPPTY (Observation, Practice, Partnering, Taking Responsibility)
- The Knowledge Retention Process
- KMAP (Knowledge Management Action Planning)
Check out the brief intro videos for each:
Knowledge Management (KM) Certification & Training
Training
Certification
Transformation
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