Knowledge Management Institute

Welcome New CKM Student!

Before you join your class or online course...

We'd like show you a few quick videos covering our LMS and other helpful info,
so you know what to expect on your CKM journey. 

You may also want to refer to these videos later, as a review of the content available to you. 
 

Sections below include: 

1. Pre-Class
- Welcome!
- What is the "LMS"?
- LMS Login and Tutorial

2. Post-Class and Beyond
- Exam and Knowledge Hub
- KM Communities and Career Enrichment

3. FAQ (Frequently Asked Questions)

 

 


1. Pre-Class 

Welcome!

Click "play" button.  Videos can expand to full screen...

 

What is the "LMS" and What's Included?​

 

LMS Login and Tutorial...

 


2. Post-Class and Beyond...

CKM Exam and Knowledge Hub

 

KM Communities and Career Enrichment

 


3. Frequently Asked Questions (FAQ)

Q: HOW LONG HAS CKM CERTIFICATION BEEN AROUND?
KMI leaders first delivered CKM Certification classes in 2000, with earlier versions of the class delivered in the late-90s.  There are nearly 10,000 CKM graduates as of 2020.

Since it's origin, there have been several iterations to the CKM content.  Most recently, KMI added more "Practicum" (exercises) to the class experience, with the intent on giving less lecture and more practical application.  Any such iterations are usually customer-driven, as we strive to always make the best use of your time in class.
 

Q: IS MY CKM CERTIFICATION PERMANENT?  WILL I EVER NEED TO TAKE A RENEWAL EXAM?
Once you are certified as a Certified Knowledge Manager, you will always be a CKM Graduate.  However, as the class content has changed, so has the need for CKM Grads to stay current. Therefore, KMI instructors are developing a Certification renewal option; a short course covering new and emerging KM content for past Grads.  This new course, dubbed “CKM2020” will be made available sometime in 2020, and successfully passing the exam will earn the new designation: CKM 2020.

Past Grads will still maintain “CKM” status, but you will always have the option to update your Certification with future training.  
 

Q: ARE THERE OTHER KM CERTIFICATION PROVIDERS?
For nearly 20 years, KM Institute has been the predominant KM Certification provider worldwide.  In recent years, some training firms have added various sorts of KM certification, but these are typically industry-specific, such as KM training for the US Dept of Defense, or “Knowledge Centered Support” (KCS) Certification primarily for Call and Data Centers.  In the Change Management space, PROSCI is the leader for Change Management Certification.

But to date, KMI remains the global leader for Knowledge Management Certification in general.  And, KMI is the only training organization to deliver the Certified Knowledge Manager (CKM) designation.
 

Q: HOW DO I EARN MY CKM CERTIFICATION?  
By the end of your CKM Class, your KMI rep will make available your CKM Exam, accessible from the LMS (see “LMS Tutorial”).

The Exam is a timed, multiple-choice format, with 50 questions over 60 minutes.  A passing grade of 70% or better is necessary to earn your CKM Certification.  

You may retake the exam as many times as necessary in order to pass, however, there are new restrictions being added in 2020 which may limit how many attempts (contact your KMI rep for details).  Currently, KMI does not charge any additional fees for retakes.  While passing the first time can be a challenge for some, the software does point out the questions answered incorrectly, so most students pass by the 2nd or 3rd attempt.
 

Q: WHY IS THE CKM CLASS 5 DAYS IN MOST PLACES BUT ONLY 3 DAYS IN THE UK?
In most cases, the CKM is taught as a 5-day workshop/class, supplemented by e-learning; however, in the UK, as a cultural norm, it’s rare for such a Certification class to exceed 3 or 4 days, so we’ve condensed the program to 3 days in London, with extra pre-class e-learning to compensate for the first two days of class.​
 

Q: I DIDN’T GET MY CKM POLO SHIRT.  CAN I STILL HAVE ONE?
Yes!  If you missed getting your shirt, or you need a different size, we’d be happy to ship one to you, free of charge (inside the U.S.).  Shipping fees may apply for shipping outside the U.S.

Just email us at: training@kminstitute.org with subject “CKM Shirt” and provide your mailing address and shirt size.  
 

Q: I MAY BE INTERESTED IN PURSUING ONE OF YOUR CKS "SPECIALTY" PROGRAMS.  HOW DOES THAT WORK, AND WILL I HAVE ANY CREDIT AS A CKM GRAD?
Yes!  There are several CKS Courses available; for a full listing, visit our CKS Main Page.  

The CKS is a 2-part program; Part 1 is the core of the CKM program ("KM Foundation"), and Part 2 is the Master Class in the topic of your choice (i.e. Knowledge Transfer, Information Architecture, etc).  As a CKM Grad, you will by-pass the "KM Foundation" portion and take just the Master Class, which is 2-3 days, depending on the course.  CKM Grads have lower-cost registration and need only pass the Master Class Exam to achieve CKS Certification in that topic.
 

Q: WHAT IF MY TEAM (ORGANIZATION) NEEDS MORE THAN TRAINING?  DO YOU OFFER ANY CONSULTING SERVICES TO HELP US BUILD (OR IMPROVE) OUR KM INITIATIVES?
At KMI, our focus is on the training, but we have partnered with reputable KM Consulting firms when students need more than we can deliver in class, or, if an organization is undergoing large-scale change and implementation.  KMI partners with award-winning, top-rated consulting firms in these situations, and we'd be happy to connect you with the right firm for your team.

Another option you might consider is a Private Certification class, delivered on-site at your facility or nearby hotel.  With a private class, we can customize the training and even offer some level of "consulting" (depending on the customer needs).  It's a lower cost and perhaps lower risk alternative to a multi-month consulting effort. 

For more information, contact Eric Weidner at: eric.weidner@kminstitute.org, and we can set up a no-obligation call.

____ 

 

Have Another Question?

Just let us know at: training@kminstitute.org, and we'll add it
here if applicable.

For anything else, please contact your dedicated rep and we will
promptly respond same day, usually within the hour (9am-5pm,
Washington DC).

Thank you for reviewing this content.  We hope you enjoy your class!

- Your KMI Team

 

 

 

How to Contact Us

3554 Founders Club Drive, 
Sarasota, FL, 34240 (USA)

Phone:         (US) 1-703-327-7096

Training: training@kminstitute.org
General Questions: info@kminstitute.org
Partnering: eric.weidner@kminstitute.org

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