Our Blog

Quite often a good story is the best way to impart knowledge (Davenport and Prusak 1998).

Storytelling is the oldest technique of knowledge transfer and has been touted as the most effective medium to pass across a message to someone since we tend to memorize stories better than dry facts and can easily link them to our personal experiences. Medical technologies have also proved that storytelling is a natural way for brain to capture and retain information.

In the last two decades, the creation and enablement of knowledge as a source for an organization’s competitive advantage has been highly emphasized.  There has been a paradigm shift in how an organization's knowledge is now viewed and nurtured.

Knowledge Management is all about connecting people to people and knowledge enabling them to work better leading to a well-informed, efficient, and innovative workforce. Let's see below how it leads to cost savings for any organization.

Organization’s collected knowledge is its most essential asset. The development of this intellectual knowledge from tacit to explicit, sharing and utilization forms the basis of knowledge management. Its purpose is to ensure that the relevant knowledge in people’s heads and the hard drive is captured and made available to the whole organization for the realization of an organization’s goals.

Files, memos, manuals, guidelines, onboarding lists, CRM data...

Businesses operate a vast amount of knowledge to survive and thrive in a competitive environment. If properly harnessed, knowledge can boost the productivity of entire companies.

That’s why companies are investing in knowledge management systems – the tools that make it easier to share, access, and update information and knowledge within an organization.

In this post, we’ll talk about how these five knowledge management examples can boost organizational productivity:

The effective knowledge harvesting, utilization, and sharing are pivotal to competitive advantage for any organization. As Sir Francis Bacon quoted “knowledge is power”. The channeled knowledge through the Knowledge Management (KM) system helps bridge the skills gap, allowing people to make better decisions and provide efficient and productive results, ultimately leading to time and costs savings.   

Communities are an integral part of knowledge management in any organization bringing together people, processes, and technologies to capture, manage, find, and share knowledge. The purpose is to enable the community members to collaborate, get upskilled, making their day to day work easier and how.

Here are some of the key outcomes from well-driven Communities:

1 - Increased output:
Well run communities enable people to spend less time looking for information or recreating already existing information.

Imagine that you are in a theater listening to an orchestra. Do you notice that all the musicians refer to the same set of music sheets to ensure that they play their instruments in sync? Just like an orchestra performance, organizations also require aligning various components so that there is a harmonious content management performance. This blog describes the elements that they both have in common.  

Click here for more...

Lately I’ve been watching the quick maturation of learning and development concepts, practices, and technologies with interest and excitement. Organizations are paying more attention to learning and performance, how they apply it within their organization, and how it fits together with the rest of their knowledge and technology ecosystems. Overall, I see a few factors for this evolution of learning and development/performance:

Investment and returns from Knowledge Management

The returns on investment in KM reflects in many areas of engagement of an organization. Since in most cases it is not tangible, management assumes that there are no benefits and hence brings down its focus on management of knowledge.

Sharing an example of possible returns from KM. This was prepared for an IT Service company with around 1000 employees. I am sharing the returns first and then the investments involved. Only knowledge and information reuse based benefits are covered here.

Click on Graph for full view...