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KM ROI - A Look Inside an IT Company's KM Investment and Return

November 3, 2020

Investment and returns from Knowledge Management

The returns on investment in KM reflects in many areas of engagement of an organization. Since in most cases it is not tangible, management assumes that there are no benefits and hence brings down its focus on management of knowledge.

Sharing an example of possible returns from KM. This was prepared for an IT Service company with around 1000 employees. I am sharing the returns first and then the investments involved. Only knowledge and information reuse based benefits are covered here.

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Trends in Enterprise Learning (and KM)

November 3, 2020

Lately I’ve been watching the quick maturation of learning and development concepts, practices, and technologies with interest and excitement. Organizations are paying more attention to learning and performance, how they apply it within their organization, and how it fits together with the rest of their knowledge and technology ecosystems. Overall, I see a few factors for this evolution of learning and development/performance:

  • The pandemic has forced organizations to think differently about learning. Traveling is now out of the question for most organizations, but it isn’t just that. The pandemic has prompted sometimes daily changes in practices and processes for organizations. That dynamism requires learning and performance programs to be incredibly flexible and easy to adapt.
  • Budgets around learning and development have been tightening for a while. Lean budgets combined with travel restrictions are forcing more organizations to find other ways to deliver learning. Even after the pandemic ends, this trend in remote learning will continue.
  • Organizations are finally waking up to the direct link between mature and effective learning and performance programs, and employee and customer retention. There is clear ROI here. More mature learning organizations will maintain and grow their competitive advantage.

At EK, we refer to organizationally mature learning and performance — programs that consider the complete range of learners, a broad collection of learning methods, and advanced technologies to deliver customized learning — as Enterprise Learning. The following are the primary trends in learning and performance we’re seeing. Taken as a whole, application of these trends will yield a true Enterprise Learning program for your organization, resulting in the aforementioned return on investment, quality, and performance for your people and your organization.

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Knowledge Management: What Leadership Should Know!

September 29, 2020

KM is a core function of organizations. It is practices by all organizations irrespective of whether they have a formal KM function or not.

There is a need for Leadership to appreciate what KM can do so that they can benefit from it.

I am highlighting a few aspects of KM that are important:

1. Ability to safeguard and grow core competencies (Know-how and Know-why): Typically done through collation, categorizing & storing key contents

2. Growing Thought Leadership: Interventions like Communities of Practice are powerful ways of growing Thought Leadership in any area of focus

3. Employee Productivity: Productivity of employees is correlated with easy access to information & knowledge. KM interventions go a long way in enabling employee productivity.

4. Cost Savings: Systematic reuse of proven knowledge can easily bring down overall costs ( 20-25%) & it largely depends on the discipline with which reuse is practiced

5. Revenue growth: By applying After Action Review techniques, we can achieve faster growth with higher predictability.

6. Agility & decision making: The ability to make decisions faster depends on how easily relevant information & knowledge is available. KM can easily enable this.
 

 

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Onboarding During a Pandemic: How Knowledge Management Can Help

September 29, 2020

The current global situation has upended nearly everything across the globe, and the professional world has not been immune. People are adapting to remote work across industries, dramatically shifting how they conduct business and go about their days as professionals. It can be even more difficult to adapt to new working situations when you are unfamiliar with your job or your organization. This being the case, remote work has put new hires and their mentors in new and often challenging positions. Onboarding has always been a difficult task, but working remotely has made the challenges that onboarding brings all the more difficult to overcome. New hires specifically need to be able to do the following three things in order to be successful in their new roles...

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Takes you to KMI partner Enterprise Knowledge...

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Measuring the Success of KM Digital Transformation

August 25, 2020

Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an organization’s ability to adapt to unexpected circumstances. Most executives see the value in knowledge management, especially those who lead knowledge organizations such as strategic consulting firms or financial advisory businesses, yet other operational investments continue to be prioritized over fundamental knowledge management programs that are critical in ensuring that an organization is not only efficient and effective, but resilient to the rapidly changing environment in which it does business.

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Takes you to KMI partner Enterprise Knowledge...

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