We're sharing with you here a series of short discussions captured on video between Stephanie Barnes and John Girard about the use of creativity in knowledge management. It came about because of the chapter that Stephanie wrote for the book John and JoAnn Girard created and edited called, Knowledge Management Matters: Words of Wisdom from Leading Practitioners. 

Knowledge Management (KM) is fundamental to the effectiveness and success of every organization. A strategic roadmap to maturing an organization’s KM capabilities is what sets apart organizations that leverage their collective knowledge from their competitors who don’t have a handle on it at all. That is especially the case for organizations that are in the business of offering their knowledge to their clients, such as:

Workplace culture is an intangible concept that can be influenced by a myriad of internal and external factors. One of the most significant factors impacting the development of an organization’s culture is how well it responds to and adapts to change. Many organizations share common business challenges. To overcome these challenges, each business must look to its unique collection of assets. The most valuable asset a business has lies in the collective knowledge of its workforce.

Everyone's excited to discuss Artificial Intelligence, and even more excited when Deep Learning is brought up. Surely, this is a revolutionary concept. That said, it has surely somewhat dizzied us.

Some seem to think that in the future professions will change and workers will become redundant. Some refer to production workers, others add accountants and other to the list. They are probably right.

The fourth industrial revolution has arrived. The possibilities of AI and how we will benefit from it is mind boggling and beyond imagination of many. It is said that like second industrial revolution resulted in us getting electrified, the fourth industrial revolution will end in us being ‘cognified’. We are getting into a data and insight driven world and it will be interesting to check the linkage between Knowledge management and Artificial intelligence at this juncture so that we leverage AI in a more meaningful way.

Clients often ask me how to make Knowledge Management (KM) a seamless part of their workforce’s day-to-day operations. They want to know how to shift people’s perceptions from KM as “another thing I have to do in addition to my daily workload” to something that is done naturally as part of their everyday workflow. The idea that there is no immediate, one size fits all solution to effortlessly integrating KM into their culture and work may seem daunting. This goal, however, is no different than getting fit for the summer.

The Million Dollar Question

If I’m a subject matter expert – and I’m recognized and rewarded for what I know – what is my motivation to share? Is it for the good of humanity, or the business, or my fellow employees? Is it to leave a legacy? Is it just because it’s the right thing to do? For most people, none of these reasons are compelling enough to stop the knowledge hoarding madness.

Social Innovation can be defined as “the systematic disruption of social norms to effect social change.” As knowledge managers, we are quick to learn that much of the work we do involves not simply designing better processes and using technology advantageously, but disrupting the social and behavioral norms of people in our organizations in ways that enable their successful participation in new processes and technology related changes.

Check out highlights from the KM Showcase 2019.

Save the date - March 4-5, 2020 - for the next Showcase!  The 2-day event will be held at the Westin Arlington Gateway. 

You won't want to miss it!

Creativity and Innovation for KM Programs

The second in a series of videos about knowledge management, creativity, and innovation. In this episode, Stephanie Barnes (www.realisation-of-potential.com) and John Girard (www.johngirard.net) discuss knowledge management and why collective intelligence is worthy of note.