Knowledge Management Institute

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How KM is Driven Through Business Storytelling

Jan 22, 2023   |  By KMI Guest Blogger Michael Sequeira

For years, it has been proven that Storytelling helps audiences connect with a Brand. Storytelling has helped products connect with diverse audiences by enabling them to emotionally connect and become loyalists. Leaders have used Business Storytelling to Humanize a Business and increase profits, which in turn helps establish the values and messaging, creating a sustainable business model. Now, how can Knowledge Management learn from Business Storytelling and if we are already using it effectively, do we identify with some of its elements?  Let’s find out.

7 Key Components to a Successful Knowledge Management Strategy

Jan 20, 2023   |  By KMI Guest Blogger Gary Wyatt

If you are embarking on a Knowledge Management journey then it is important to set it up for success from the beginning. Here are my 7 key components for a successful Knowledge Management strategy. 

KM + Training = Super-Workforce

Jan 19, 2023   |  By KMI Guest Blogger Anand Subramaniam

The Challenge

Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is the knowledge challenge more acute than in the customer contact center.

How to Design a KM Experience Management Platform - What we can infer from CX Strategy

Jan 10, 2023   |  By KMI Guest Blogger Michael Sequeira

The Global Knowledge Index helps countries and decision-makers to understand and respond to related transformation and challenges more clearly. For years, organizations have been benchmarked against each other using Maturity Models based on structured policies and processes that are designed to achieve Metrics that cater more to securing leadership sponsorship for running a successful KM Program than actually delighting the user, as the goal is never to begin with the end in mind.  

The Art of Developing Better Collections

Jan 04, 2023   |  By KMI Guest Blogger Michael Sequeira











The Importance of Technical Writing in Knowledge Management

Dec 22, 2022   |  By KMI Guest Blogger Wanda Lafond

Knowledge management is important for any kind of business or company because it helps organizations utilize their collective knowledge more effectively. By managing knowledge correctly, organizations can achieve better results in almost any aspect of their work.

But proper knowledge management is more than just capturing and storing information. To be able to use your organization’s information effectively, you need to use technical writing to manage it in the first place. Hence, here’s the importance of technical writing in knowledge management.

How Can Knowledge Management Systems Help In Faster Onboarding Of Employees?

Dec 18, 2022   |  By KMI Blogger Megha Agarwal

Companies put new hires through a rigorous training process. However, the time and resource costs are substantial. Companies invest an average of $1,308 annually in the training of one employee. Therefore, it is crucial to concentrate on programmes that ease tension and make the onboarding process economical. 

Knowledge Management for Designing Work Schedules for Optimal Productivity

Dec 05, 2022   |  By KMI Guest Blogger Amanda Winstead

A comprehensive knowledge management system can unlock new levels in your business. If you’re unfamiliar with knowledge management, it’s a system that helps you collect, store, organize, and share knowledge and information across your company.

How Effective Knowledge Management Affects Your Company’s Profits

Nov 24, 2022   |  By KMI Guest Blogger Kristen Bray

Knowledge management can be a powerful tool in the right hands. It has many purposes, but its main goal is to help organizations utilize their knowledge, information, and expertise in a more meaningful way.

One of the ways you can use knowledge management is to increase your company’s revenue. Without further ado, here’s what knowledge management is and how it can affect your company’s profits.

5-Point Checklist for Choosing the Right KM Software for Your CX Needs

Nov 03, 2022   |  By KMI Guest Blogger Megha Agarwal

Think about how your customer service representative would deal with a client. They are trying their best, but the knowledge management software you now use makes it impossible for them to find the information they need. 

Was the customer support representative to blame? possibly not. They might have merely been the victims of a slow and ineffective knowledge management software.


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Certified Knowledge Manager (N America)
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