Knowledge Management Institute

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Using Data To Find Knowledge Management Improvement Opportunities

Feb 28, 2023   |  By KMI Guest Blogger Amanda Winstead

Data’s impact on a company’s success is undeniable. Through it, you can learn how to serve customers and employees better, build professional partnerships, and create systems that fuel productivity.

A less-talked-about use of data is in knowledge management. If you’re unfamiliar, knowledge management is the act of collecting, sharing, and managing information and knowledge within a company and ensuring it’s accessible to everyone. 

You can use data to improve knowledge management within a project. But it starts with collecting the most valuable data for this purpose.

Knowledge Management and Resilience

Feb 26, 2023   |  By KMI Guest Blogger Stephanie Barnes

Resilience isn't something we normally talk about with knowledge management. We talk about document repositories, collaboration, artificial intelligence (AI), help desks and knowledge centered support, communities of practice, lessons learned and continuous learning, all kinds of things, really. But we don't often talk about resilience when it comes to knowledge management.

17 Ways to Engage Customer Facing Staff in Knowledge Management

Feb 21, 2023   |  By KMI Guest Blogger Gary Wyatt

One of the biggest challenges in Knowledge Management for customer service is to keep frontline staff engaged and using KM. Below are my top tips for continuously driving forward user engagement and adoption.

Using Knowledge Management To Improve Business Longevity

Feb 20, 2023   |  By KMI Guest Blogger Amanda Winstead

Helping your business survive for the long haul has never been easy. To survive, you have to navigate the endless volatility of the market, the persistent threats posed by your nearest competitors, and the ever-changing needs of your customers.

That’s a tall order in the best of circumstances. Today, however, the challenges business leaders face in ensuring their company survives and thrives are perhaps greater than ever before. The market is increasingly crowded and global economic conditions are fraught at best.

The Elevator Pitch and KM - What's the Connection?

Jan 28, 2023   |  By KMI Guest Blogger Michael Sequeira

Using Knowledge Management to Improve Internal Communications

Jan 28, 2023   |  By KMI Guest Blogger Amanda Winstead

Knowledge management (KM) is all about using the best tools and resources to organize and make the best use of company knowledge. It only makes sense to utilize it to improve internal communications and ensure everyone is on the same page. When you’re able to streamline communication efforts between everyone in your business, you’ll see an increase in productivity and a boost in company culture.

How KM is Driven Through Business Storytelling

Jan 22, 2023   |  By KMI Guest Blogger Michael Sequeira

For years, it has been proven that Storytelling helps audiences connect with a Brand. Storytelling has helped products connect with diverse audiences by enabling them to emotionally connect and become loyalists. Leaders have used Business Storytelling to Humanize a Business and increase profits, which in turn helps establish the values and messaging, creating a sustainable business model. Now, how can Knowledge Management learn from Business Storytelling and if we are already using it effectively, do we identify with some of its elements?  Let’s find out.

7 Key Components to a Successful Knowledge Management Strategy

Jan 20, 2023   |  By KMI Guest Blogger Gary Wyatt

If you are embarking on a Knowledge Management journey then it is important to set it up for success from the beginning. Here are my 7 key components for a successful Knowledge Management strategy. 

KM + Training = Super-Workforce

Jan 19, 2023   |  By KMI Guest Blogger Anand Subramaniam

The Challenge

Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is the knowledge challenge more acute than in the customer contact center.

How to Design a KM Experience Management Platform - What we can infer from CX Strategy

Jan 10, 2023   |  By KMI Guest Blogger Michael Sequeira

The Global Knowledge Index helps countries and decision-makers to understand and respond to related transformation and challenges more clearly. For years, organizations have been benchmarked against each other using Maturity Models based on structured policies and processes that are designed to achieve Metrics that cater more to securing leadership sponsorship for running a successful KM Program than actually delighting the user, as the goal is never to begin with the end in mind.  


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