Knowledge Management Institute

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Are you Keeping UP with the Latest Knowledge Management Trends?

Jun 24, 2023   |  By KMI Guest Blogger Ekta Sachania

In today’s rapidly changing business landscape, it is crucial to stay ahead of the competition by keeping up with the latest trends and technologies.

Key Focus Areas for Every Knowledge Manager

Jun 14, 2023   |  By KMI Guest Blogger Ekta Sachania

The specific activities and priorities of a knowledge manager may vary depending on the size, industry, and unique needs of an organization. However, the primary objective of a knowledge manager is always to establish a suitable framework for gathering and organizing company knowledge, followed by its appropriate placement fr easy accessibility by others as well as taking relevant measures to drive awareness and adoption through various collaboration channels.

How KM is Transforming Into Innovation Management

Jun 13, 2023   |  By KMI Guest Blogger Michael Sequeira

Today, clients want to "Capture" great ideas, and that is why Project Teams are called to ensure each Idea is tracked and showcased. In enabling Innovation Day as a KMer I have partnered with Six Sigma and other Agile Experts and created Systemic processes around 100's of ideas that were showcased during Innovation Day. The real challenge is if the client likes the idea and asks, "what is the Next Thing that is putting this into Action?"

You are a Knowledge Manager? Well, What Does That Even Mean?

Jun 01, 2023   |  By KMI Guest Blogger Ekta Sachania

As a knowledge manager, I often struggle to convey the importance of my role to those outside of the KM community. For most, you can be a content writer or a technical writer, but if you explain that you manage all this knowledge and make it accessible to everyone in the organization, they draw blank.

So here is a simple definition to explain what it is and its purpose in the organization. Hope it helps when next time you have to explain how critical is your role for your organization.

How To Use Knowledge Management To Gain Customer Feedback From a Broader Audience

May 31, 2023   |  By KMI Guest Blogger Amanda Winstead

Given how competitive contemporary markets are, your organization cannot afford to overlook the importance of gathering insights directly from customers. Knowledge management plays a crucial role in facilitating the collection and utilization of customer feedback.

The Value of Knowledge Management: Improving Remote Team Efficiency

May 04, 2023   |  By KMI Guest Blogger Amanda Winstead

As a project manager, you’re in charge of a lot of people and a lot of data. You’ve got to ensure that everyone on your team can gather the information they need as quickly as possible. It can be a complex task that used to be easier when everyone was in the office. The employees could walk over to an associate to ask questions and get a quick response.

5 Pieces of Advice for Starting a KM Career in Customer Service

Apr 30, 2023   |  By KMI Guest Blogger Gary Wyatt

Most Knowledge Management professionals end up in Knowledge Management by accident, rather than a deliberate career choice, just like i did (Nokia 9210 a KM Origin Story)

How the Decay of Institutional Knowledge Affects the Growth of an Organization

Apr 23, 2023   |  By KMI Guest Blogger Ekta Sachania

In any organizational setting, new knowledge is generated every single day. What was a fact a few years ago is now considered outdated or irrelevant. The decay of knowledge not only affects us as individuals but affects organizations as a whole. Technologies change constantly leading to the decay of knowledge. It is crucial for organizations to have processes in place to capture, harvest, repurpose, and achieve knowledge to keep them relevant to the market, constantly innovate, to stay relevant and competitive.

8 Key Responsibilities of a Knowledge Manager in Customer Service

Apr 19, 2023   |  By KMI Guest Blogger Gary Wyatt

Customer Service organisations vary massively in size, geography, industries, products, and services; as such, the Knowledge Manager role can vary depending on those factors. However, some responsibilities of a Knowledge Manager are generic across these boundaries and below is my take on the main ones for a Knowledge Manager in Customer Service.

Maximize Community Experience through Group Dynamics led by a Team Charter

Apr 18, 2023   |  By KMI Guest Blogger Michael Sequeira



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