Knowledge Management Institute

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Technology Tools to Improve Knowledge Management

Jan 17, 2022   |  By KMI Guest Blogger Amanda Winstead

In today's knowledge-driven economy, knowledge management is a powerful tool for any business. Knowledge management can help organizations be more efficient and productive by improving their information-sharing practices. However, without the proper tools, implementing this best practice can be inefficient and lead to lower productivity levels.

Knowledge Management Practices in Universities: The Role of Communities of Practice

Jan 11, 2022   |  By KMI Guest Blogger Maliha Safiullah

In a rapidly evolving world, we must align with modern digital approaches like VR (Virtual Reality), Big Data, and AI to gain and maintain a competitive advantage. The education sector embraces knowledge management by CoPs (Communities of practice)
to keep abreast with these technological advancements.

Forming and Leading a Grassroots Knowledge Management Movement

Jan 11, 2022   |  By CKM Grad and Master CKM Candidate Tim Billbrough


I work for a major online- and campus-based university with about 5,000 full-time employees and 4,000 part-time faculty. When I began my KM journey, knowledge management within my company, where it existed, was disparate and siloed. It was also limited only to knowledge bases and other similar forms of information management on the DIKW pyramid and even then not managed well.

A Superhero’s Guide to Knowledge Management

Dec 15, 2021   |  By KMI Guest Blogger David Newstead, CKM, PMP

It may sound strange, but pop culture has a lot to offer Knowledge Management, especially science fiction and superhero franchises. Some of these institutions now stretch across several lifetimes as well as every conceivable kind of media. This includes adaptations in film, television, comic books, radio, podcasts, magazines, novels, gaming of every variety, and much more. Overtime, this body of work has led to a wide range of strategies to simply keep track of it all.

The Benefit of Teaching Conversational Leadership

Dec 14, 2021   |  By KMI Guest Blogger Amanda Winstead

Leadership is never easy. It often requires you to strike the delicate and difficult balance between coaching, mentoring, teaching, and commanding. But while it is impossible to be all things to all people, there are strategies that effective leaders can use to build a cohesive, harmonious, and high-functioning team.

5 Ways KM Tools Empower Your Customer Service Teams

Dec 08, 2021   |  By KMI Guest Blogger Prabhjot Singh

Knowledge management tools can improve employees' capabilities, contribution, and efficiency provided they have access to the appropriate information at the right time. Your employees may develop and unleash new prospects within your organization when you have valuable internal data. Better performance also can be achieved with the use of knowledge-sharing technologies. 

With a knowledge-sharing solution in place, you'll be able to provide your employees with all essentials they need to achieve their professional goals while also maximizing their contribution to your bottom line.

The Importance Of Technical Writing In Knowledge Management

Dec 07, 2021   |  By KMI Guest Blogger Frank Hamilton

Knowledge management has become an important aspect of almost every business nowadays – and it’s clear why. But what could be challenging to some knowledge managers is keeping their systems in check. This is when technical writing can be incredibly useful, so here’s everything you need to know about the importance of technical writing in knowledge management.

How Knowledge Management Improves Productivity and the Employee Experience

Nov 16, 2021   |  By KMI Guest Blogger Madeline Jacobson

At its core, the field of knowledge management is focused on connecting people with the knowledge they need to work successfully. A big part of that is improving productivity, which is a win for both businesses and employees. 

Why HR Teams Need To Utilize Knowledge Management

Nov 09, 2021   |  By KMI Guest Blogger Amanda Winstead

There are many companies out there with employees who don’t see Human Resources as their friend, especially when they have to reach out to them for help. For example, an employee may reach out to HR for clarification on a policy and not get a response for days. Or, within the HR team itself, members may find themselves obtaining the same information repeatedly from employees because they don’t have a central system to refer to.

A Complete Guide on Knowledge Management & CRM as a Support for Businesses In 2021

Oct 26, 2021   |  By KMI Guest Blogger Dur-e-Sabih

A reactive approach to running a business is just not enough. Instead, you need to actively find new ways to provide value to customers. This is why a proactive approach must be adopted. One of the ways you can be more proactive is by combining your knowledge management system and CRM. 

Integrating knowledge management (KM) with CRM has become a necessity. It allows organizations to achieve sustainable competitive advantage. When it comes to managing customer relationships, every bit of information is important. The worst mistake that you can make is overlooking issues.


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