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Companies want their employees to be up-to-date on the going-ons in their businesses. That’s why companies are turning to useful knowledge management software, so that employees can access and acknowledge what’s going on, on a day-to-day basis. Should anything change within the company, employees will know right away.

Since the outbreak of the COVID-19 pandemic, many businesses have suffered immeasurable losses in different ways. This has led to an increase in remote businesses with changing models and technologies. Communication, collaboration, and event interpretation have now become very important. Most organizations now have more than 50% and up to 75% of their employees working remotely.

Researchers in the field of health have been emphasizing the concept of mental and spiritual health along with physical health as an indicator and component of health and hygiene for many years. In such a way, mental and spiritual health positively affects physical health and accelerates the healing process.

Every event that happens in human life, whether bitter or sweet, contains experiences and lessons that, if learned correctly, can be helpful in the critical moments ahead.

Extracted from Radical Knowledge Management: using lessons learned from artists to create sustainable workplaces, in Frontiers in Artificial Intelligence: AI in Business, Knowledge and Innovation Management Section.

Knowledge management is the practice of creating, capturing, storing, and making accessible all the information that helps an organization achieve its directives. The resulting knowledge base then becomes a priceless resource to people at every layer in the management structure. At least it will if there’s a disciplined approach. A good approach to knowledge management should be rules-based, so the following is accomplished:

●      Destruction of information silos.

Search engineers work day and night to improve algorithms with one purpose - providing the most relevant information to searchers easily. It’s not about ranking websites or penalizing spam. Those are important processes, but they are just a part of a large task system active non-stop to offer results in half a second or less.

But your position as a part of the World Wide Web is slightly different. Yes, you want to provide relevant info to target audiences. Yes, you want to offer value for their attention, money, subscription, etc.

In every organization, leaders are appointed so that they can give professional guidance to their teams. They take the responsibility of providing practical knowledge to their peers and assist them in their tasks. When a team is assigned a project, then the leader is held accountable for the faults found in them.

As Drucker says – “If you can’t measure it, you can’t manage it”.

Believe it or not, knowledge management (KM) is a key discipline that one must learn in the following fields:

One of the major aspects of customer service is agent productivity that as a result helps the company in improving its customer experience (CX). Agents (users, employees) should be given access to all the necessary information and documents that are stored in an organized manner. In the training duration, it might happen that agents do not know what the next exact step should be taken while solving a customer’s query.