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The Role of Communities in Knowledge Management

December 2, 2020

Communities are an integral part of knowledge management in any organization bringing together people, processes, and technologies to capture, manage, find, and share knowledge. The purpose is to enable the community members to collaborate, get upskilled, making their day to day work easier and how.

Here are some of the key outcomes from well-driven Communities:

1 - Increased output:
Well run communities enable people to spend less time looking for information or recreating already existing information.

2 - Innovation:
Communities lead to increased collaboration and exchanging of ideas driving Innovation in the organization.

3 - Enhanced client value:
Communities enable employees to stay updated on the latest trend and technologies helping them to build and apply new skills to drive client value impact.

4 - Harvesting Content:
Communities play a key role in harvesting content from its members and enable the members to leverage existing assets and resources in ongoing projects.

Well driven and moderated Communities can be a key differentiator of how your workforce can expand into the next wave of innovation leading to better selling and delivering.

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Five Things that Content Management and an Orchestra Performance Have in Common

December 1, 2020

Imagine that you are in a theater listening to an orchestra. Do you notice that all the musicians refer to the same set of music sheets to ensure that they play their instruments in sync? Just like an orchestra performance, organizations also require aligning various components so that there is a harmonious content management performance. This blog describes the elements that they both have in common.  

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KM ROI - A Look Inside an IT Company's KM Investment and Return

November 3, 2020

Investment and returns from Knowledge Management

The returns on investment in KM reflects in many areas of engagement of an organization. Since in most cases it is not tangible, management assumes that there are no benefits and hence brings down its focus on management of knowledge.

Sharing an example of possible returns from KM. This was prepared for an IT Service company with around 1000 employees. I am sharing the returns first and then the investments involved. Only knowledge and information reuse based benefits are covered here.

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Trends in Enterprise Learning (and KM)

November 3, 2020

Lately I’ve been watching the quick maturation of learning and development concepts, practices, and technologies with interest and excitement. Organizations are paying more attention to learning and performance, how they apply it within their organization, and how it fits together with the rest of their knowledge and technology ecosystems. Overall, I see a few factors for this evolution of learning and development/performance:

  • The pandemic has forced organizations to think differently about learning. Traveling is now out of the question for most organizations, but it isn’t just that. The pandemic has prompted sometimes daily changes in practices and processes for organizations. That dynamism requires learning and performance programs to be incredibly flexible and easy to adapt.
  • Budgets around learning and development have been tightening for a while. Lean budgets combined with travel restrictions are forcing more organizations to find other ways to deliver learning. Even after the pandemic ends, this trend in remote learning will continue.
  • Organizations are finally waking up to the direct link between mature and effective learning and performance programs, and employee and customer retention. There is clear ROI here. More mature learning organizations will maintain and grow their competitive advantage.

At EK, we refer to organizationally mature learning and performance — programs that consider the complete range of learners, a broad collection of learning methods, and advanced technologies to deliver customized learning — as Enterprise Learning. The following are the primary trends in learning and performance we’re seeing. Taken as a whole, application of these trends will yield a true Enterprise Learning program for your organization, resulting in the aforementioned return on investment, quality, and performance for your people and your organization.

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Knowledge Management: What Leadership Should Know!

September 29, 2020

KM is a core function of organizations. It is practices by all organizations irrespective of whether they have a formal KM function or not.

There is a need for Leadership to appreciate what KM can do so that they can benefit from it.

I am highlighting a few aspects of KM that are important:

1. Ability to safeguard and grow core competencies (Know-how and Know-why): Typically done through collation, categorizing & storing key contents

2. Growing Thought Leadership: Interventions like Communities of Practice are powerful ways of growing Thought Leadership in any area of focus

3. Employee Productivity: Productivity of employees is correlated with easy access to information & knowledge. KM interventions go a long way in enabling employee productivity.

4. Cost Savings: Systematic reuse of proven knowledge can easily bring down overall costs ( 20-25%) & it largely depends on the discipline with which reuse is practiced

5. Revenue growth: By applying After Action Review techniques, we can achieve faster growth with higher predictability.

6. Agility & decision making: The ability to make decisions faster depends on how easily relevant information & knowledge is available. KM can easily enable this.
 

 

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