Most KM programs fail at the same step: nobody can see what they actually have. Not for lack of content — organizations are full of knowledge.

The problem is visibility. What exists, where it lives, who owns it, who needs it, and where the gaps quietly sit.

I have put together a Knowledge Mapping Playbook:
a practical framework to map an organization's knowledge, assess it, prioritize the gaps that matter,
and turn findings into action — from SME interviews to
a governance checklist to a one-page operating model.

A map makes knowledge and gaps visible.

A playbook makes it actionable. Sharing the playbook below — curious how others are tackling this...

Knowledge Mapping and Playbook Download....
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