One of the major aspects of customer service is agent productivity that as a result helps the company in improving its customer experience (CX)....
Format: Online + Master Class (F2F) for New Students - Welcome!
Become a Taxonomy Master through Immersive Training delivered by a Global Expertk
Introduction
In today's information systems, an organization's business users
are more active than ever in the creation, publication, identification,
and consumption of information. Though this democratization of
content management holds a great deal of power and opportunity
for an organization, it also presents a challenge.
As more content gets added, search and browse - overall information
findability - can suffer. A well-designed business taxonomy can
address these issues.
The Rationale
Taxonomies can improve the findability of information, improving search and browse as well as the broader user experience. A business taxonomy can also lead to the discovery of content users weren’t aware of, thereby revealing efficiencies that would have otherwise gone unrealized.
Most organizations are not equipped with the knowledge or experience to successfully design and implement business taxonomies. The Taxonomy Master Class will arm your organization with the knowledge to move forward addressing this critical knowledge management challenge.
Who Should Attend?
Ideal for anyone tasked to lead or refresh a taxonomy, or anyone who will be managing a content management effort where taxonomy will play a part.
Taxonomy Master participants range from business user to IT experts, and from newcomers to seasoned practitioners, project managers to CKOs, public/private sectors, and just about everyone in-between.
Learn To…
• Communicate the concepts of taxonomy and metadata in both business and technical terms
• Educate your organization on the value and potential returns on investment of proper taxonomy design
• Facilitate taxonomy design workshops for your own organization
• Manage a taxonomy design project, from start to finish, for your organization
• Sustain your taxonomies, ensuring they evolve in an effective manner to support the business
• Educate your organization on the value and potential returns on investment of proper taxonomy design
• Facilitate taxonomy design workshops for your own organization
• Manage a taxonomy design project, from start to finish, for your organization
• Sustain your taxonomies, ensuring they evolve in an effective manner to support the business
In short, you will gain the necessary knowledge to lead your company or agency on the right path.
Are you ready to get started?
Are you ready to get started?
Meet your Instructor - Zach Wahl
Zach Wahl, President and CEO of Enterprise Knowledge, LLC. Enterprise Knowledge is a consulting firm serving both the public and private sectors, dedicated to providing
unmatched consulting services in the areas of knowledge and information management.
Its core service offerings focus on Information Management Strategy, Taxonomy, Design
and Development, Information Governance Development and Management, and
Systems Design, Implementation, and Operations.
unmatched consulting services in the areas of knowledge and information management.
Its core service offerings focus on Information Management Strategy, Taxonomy, Design
and Development, Information Governance Development and Management, and
Systems Design, Implementation, and Operations.
Certification Format: Blended (Online / Live Class)
E-learning (10 hours) + Live Class (2 days), Exam and Certificate
Available as a Private Certification Class, Delivered On-site.
Need a Quote? Contact us today!
Let us come to you! Contact us for a (no-obligation) quote.
Email: training@kminstitute.org
Call (US): 866-360-4564
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