One of the major aspects of customer service is agent productivity that as a result helps the company in improving its customer experience (CX)....
Next (Free) Webinar Announced Soon! Check out recent recordings below...
New Series: Conversations with KM Practitioners
When KM Experts, Consultants, or Authors, stop by our CKM Class for a discussion on KM.
This month we featured Dr. Jamie Muskopf, Principle Consultant, Jamie Muskopf, LLC and Associate at Columbia University School of Professional Studies. Jamie stopped by our February, 2021 CKM Class taught by John Hovell.
More "Conversations with KM Practitioners"
Stephanie Barnes dropped by a recent CKM Class to discuss "Radical KM."
Stephanie Barnes is Chief Chaos Organizer at Entelechy.
Visit: https://www.realisation-of-potential.com/radical-km/
Recent Webinars:
Personal Knowledge Management: Three Proven Models from Practicing Knowledge Managers
Hosted by Dr. Liz Herman, Dr. Maureen Hammer, and Loren Lovins.
Recorded March 11, 2021.
Top 5 Ways to Courageously Advance your KM Practice with Organizational Development (OD)
Hosted by John Hovell, CEO of STRATactical International, and KMI Instructor for the CKM and Knowledge Transfer Certification classes.
Recorded Feb 11, 2021
The Role of Mobile Knowledge Mentoring in Post-Covid Recovery
Hosted by Philip Marsh, Founder and CEO of Knowledge Mentoring (Global) Limited
Recorded Dec 1, 2020
How do KM and Diversity & Inclusion Create a Shared Strategy?
Hosted by Donita Volkwijn, KM Leader at Rockefeller Philanthropy Advisors
Recorded Nov 18, 2020
AI Ethics and its Impact on Knowledge Management
Hosted by Dr. Tony Rhem, CEO of AJ Rhem & Associates, Author and Instructor; and KMI's Instructor for Information Architecture Certification
Recorded Nov 16, 2020
Conversational Leadership and KM
Part 3 of a 3-Part Series
Hosted by John Hovell and Donita Volkwijn
Parts 1-2 are not required viewing prior to Part 3. Scroll down for 1-2.
Recorded Oct 22, 2020
Connecting the Knowledge Dots Through Hashtags
Hosted by Dr. Cindy Young
Recorded October 5, 2020. (note: this recording is missing the first few minutes)
Using Story Thinking to Improve Knowledge Sharing and Organizational Learning
Hosted by Dr. John Lewis
Recorded Sept 28, 2020
What You Don’t Know About Change That Will Hurt Your Adoption
Hosted by KMI Instructor, Robert Bogue
Recorded Sept 22, 2020
The Knowledge Economy - Dancing with the Robots
Understanding and Creating Worker Value in the 4th Industrial Revolution
The Future of KM - Conversational Leadership?
Parts 1 and 2, with KMI Instructor John Hovell, and KM Leader Donita Volkwijn
Part 1: Recorded June 30, 2020 |
Part 2: Recorded July 29, 2020 |
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KM and the Digital Workplace During Covid-19
KMI Guest Blogger and KM Expert, Dr. Randhir Pushpa...
Recorded June 11, 2020
If you would like to host a future webinar, please contact KMI today.
KM-related topics only please.
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