February 2021

Knowledge management should be a common practice in all businesses, no matter the field and purpose. It’s useful for both the internal and external development of the company. Benefits include optimizing teamwork, teaching newcomers, improving sales, and reviewing results.

And in the age of raging pandemic, knowledge management gains a new form and becomes more essential than ever. KM techniques and strategies become more flexible and adapt to the changes COVID-19 brought. After all, the inability to travel and attend meetings forced organizations to change most of their tactics.