Knowledge Management Institute

September 2021

Successes and Failures of Knowledge Management

Sep 28, 2021   |  By KMI Guest Blogger Wonda Lafond

Knowledge management is by far one of the most important tools in the inventory of a successful business. In other words, having a knowledge management strategy can directly impact the way your business functions and how well it performs in different aspects.

However, there’s also a different side to knowledge management. If used incorrectly, knowledge management can be harmful to your business.

The Potential for Knowledge Management in a Contact Center

Sep 07, 2021   |  By KMI Guest Blogger Prabhjot Singh

Introduction

The use of a Knowledge Management system (KMS) has been prevalent for some time; however, it's not been long since technological advancements have changed the face of customer service and how it is perceived. 

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Information Architecture Certification (US)
July 26-27; click here...

Certified Knowledge Manager (US)
July 25-29; click here... 

Certified Knowledge Manager (Gulf Region)
Sep 26-29; click here...

Full Calendar

 

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