Knowledge Management Institute

February 2023

Using Data To Find Knowledge Management Improvement Opportunities

Feb 28, 2023   |  By KMI Guest Blogger Amanda Winstead

Data’s impact on a company’s success is undeniable. Through it, you can learn how to serve customers and employees better, build professional partnerships, and create systems that fuel productivity.

A less-talked-about use of data is in knowledge management. If you’re unfamiliar, knowledge management is the act of collecting, sharing, and managing information and knowledge within a company and ensuring it’s accessible to everyone. 

You can use data to improve knowledge management within a project. But it starts with collecting the most valuable data for this purpose.

Knowledge Management and Resilience

Feb 26, 2023   |  By KMI Guest Blogger Stephanie Barnes

Resilience isn't something we normally talk about with knowledge management. We talk about document repositories, collaboration, artificial intelligence (AI), help desks and knowledge centered support, communities of practice, lessons learned and continuous learning, all kinds of things, really. But we don't often talk about resilience when it comes to knowledge management.

17 Ways to Engage Customer Facing Staff in Knowledge Management

Feb 21, 2023   |  By KMI Guest Blogger Gary Wyatt

One of the biggest challenges in Knowledge Management for customer service is to keep frontline staff engaged and using KM. Below are my top tips for continuously driving forward user engagement and adoption.

Using Knowledge Management To Improve Business Longevity

Feb 20, 2023   |  By KMI Guest Blogger Amanda Winstead

Helping your business survive for the long haul has never been easy. To survive, you have to navigate the endless volatility of the market, the persistent threats posed by your nearest competitors, and the ever-changing needs of your customers.

That’s a tall order in the best of circumstances. Today, however, the challenges business leaders face in ensuring their company survives and thrives are perhaps greater than ever before. The market is increasingly crowded and global economic conditions are fraught at best.

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What's Coming Up

KM & User Engagement Certification
Live Online, Apr 23-24; click here... 

Certified Knowledge Manager Class for Gulf/EMEA
Live Online, Apr 22-25; click here...

Certified Knowledge Manager Class for N. America
Live Online, Apr 22-26; click here...

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