Knowledge Management Institute

KM Showcase 2018, Presentation Overviews

The KM Showcase is divided into Two Tracks: 

Track I: Practitioner and Team, and Track II: Manager and Agency / Company

For Presenter Bios, click here...

Track I Schedule - Practitioner and Team

8:30am-9:20am: Why Practical KM Matters More than Ever
With Zach Wahl, CEO of Enterprise Knowledge
9:40am-10:30am: The Future of KM – Dead of Alive?
With John Hovell, KMI Instructor and CEO of STRATactical
10:50am-11:40am: Today’s Communities of Practice for the Knowledge Manager
With Jack Merklein, KMI Instructor and KM Leader at World Vision
1:00pm-1:50pm:  KM from Scratch 
With Howard Cohen, VP Digital Workplace, Chubb Insurance
2:10pm-3:00pm: KM’ing your Content for Findability
With Chris Marino, Sr. Consultant, Enterprise Knowledge
3:20pm-4:10pm: Agile Knowledge Management
With Joseph Hilger, COO, Enterprise Knowledge

Track II Schedule - Manager and Enterprise

8:30am-9:20am: Resilient Leadership for the Knowledge Manager
With Dr. Madelyn Blair, Speaker and Author
9:40am-10:30am: Leading Effective Change – Three Things Every Manager Should Know
With Jane Maliszewski, Founder of VAULT Associates
10:50am-11:40am: Creating Thought Leaders in the New Learning Organization
With Dr. John Lewis, Author and Co-Founder of CoHero Institute
1:00pm-1:50pm: Graph-based Knowledge Discovery
With Joseph Hilger and Yanko Ivanov, Sr. Consultant, Enterprise Knowledge
2:10pm-3:00pm: Collaborative Intelligence – The Next Generation of KM 
With David Kamien, CEO and Founder, Mind-Alliance Systems
3:20pm-4:10pm: Design Thinking for KM Strategy and Roadmapping
With Claire Brawdy, Sr. Analyst, Enterprise Knowledge

Presentation Overviews

Track I - Practitioner and Team

Practical KM, 8:30am-9:20am

Knowledge Management has been around for a long time and has experienced a myriad of peaks and valleys.  Often times, it has been dismissed as an overly academic concept, yielding minimal business value despite significant investments. 

This presentation will define KM and KM systems in today's world, discuss the business value of KM, and present real world examples of how KM can result in a meaningful return on investment for organizations.  

The Future of KM – Dead of Alive? 9:40am-10:30am

KM is beginning to earn its distinction from Information Management while keeping a fruitful partnership. KM is also beginning to merge with other fields such as Organization Development, Diversity and Inclusion, and Design Thinking. Does our multi-disciplinary field have enough distinction to stay alive on its own? There is a brand new international KM standard known as ISO 30401, does that offer a hint to the distinctive future of KM? 

We often talk of aligning KM to specific challenges and opportunities. On an international scale, the pace of change continues to increase, we also see increasing tensions and divisions in our societies. What will it take for KM to thrive in this environment? What do you think and feel?


Communities of Practice, 10:50am-11:40am

In the early days, when organizations began to realize the potential “value-add” of CoPs, the prevalent thought was to allow CoPs to form on their own with the organization providing support as needed. Over time, some organizations transitioned to a more formal approach to ensure that the activities within CoPs had a business focus. And, some organizations went the other way: formally launching CoPs only to move to a more grassroots structure. Jack will discuss that journey, lessons learned along the way, and his current thinking on CoPs, their role in organizational learning and professional development, and his reflections on the grassroots/intentional CoP debate.

Jack Merklein (Presenter) has the unique experiences of establishing and nurturing CoPs in a variety of organizational settings from military to private sector global 100 to public sector and now in the INGO world, first as the director of knowledge management and distance learning at the US Army Inspector General School and then as the director of knowledge and learning for Xerox Global Services. As a consultant with Northrop Grumman, he served as the CKO for the US Postal Service Inspector General, then as the chief of knowledge and learning for Peace Corps. His current position is the director of KM for World Vision International.

KM from Scratch – Lessons Learned from a KM Leader, 1:00pm-1:50pm

Chubb Insurance corporate leadership recognized a need for KM in both business areas and operational support. The Global CIO decided to lead the pack and pull together a KM team focused on bridging gaps across the company.  This is the “story of 15” which started a zero-budget approach and a handful of people from performance management, training and development and innovation teams.

The biggest obstacle was that different people thought that KM was too generic and overflowed its boundaries.  People didn’t have time, and they saw KM as having no value.  It was seen as being very soft, and thus hard to measure – so people wouldn’t invest time nor become involved.  To overcome this, we gained sponsorship of the CIO and the Chief Innovation Officer, who supported us in driving adoption.  We also used an outcome-based approach to knowledge practices, proving use cases through narrative.  By highlighting the benefits, we had shown that KM initiatives actually work.  And sought to give attention to “those who believe.”

The results were found in the first 6 months in savings of over $15m USD.

KM’ing Your Content for Findability, 2:10pm-3:00pm

Any number of organizations possesses a wealth of information, but fail to deliver it in a style and format to make it easily findable and consumable by the right people.  Highly valuable, but large and complex documents can present a myriad of challenges from a Knowledge Management perspective. How do you apply tags to a single document that contains discussion of every term in your taxonomy? How do you perform a search to target the specific section in the document you need?

In this talk, Chris will deliver a series of best practices to "KM" your content, detailing how to make search and content management technologies deliver it properly, and more importantly, ensuring the right people can find it, understand it, and act on it.   He will detail the benefits of this approach as well as steps to implement it so that your content consumers are left with a rich user experience, as well as the knowledge they need to complete their jobs in the most effective and efficient manner possible.

Agile Knowledge Management, 3:20pm-4:10pm

Learn how our clients mix Agile and Knowledge management to improve the way information is captured, provide a faster return on investment, and simplify change management. 

KM Consultant, Joe Hilger, will share real-life examples and case studies of how our clients used Agile techniques to improve knowledge management across their organization.

Track II: Manager and Enterprise

Resilient Leadership for the Knowledge Manager, 8:30am-9:20am

Leaders in every field say that today’s world is full of change, ambiguity, disruption, and speed. If you are feeling the same, then you know how important it is to be resilient – to be able to bounce back and get on with the next step. People often ask me if anyone can become more resilient. They ask if teams can become more resilient. They ask if resilience is something that can be built within an organization. And they ask what role knowledge plays in building resilience.

This session will answer all of these questions. It will present the research behind the qualities of resilient people and organizations. It will present practices that will build the foundation for growing resilience. It will present strategies to employ. In each case, it will show how the practices and strategies can be translated from the individual to the team to the organization. You’ll be pleasantly surprised at the role of knowledge sharing to building resilience and vice versa. 

Leading Effective Change – Three Things Every Manager Should Know, 9:40am-10:30am

We’ve all read the dismal statistics on change initiatives—over 70% are considered failing. This number has held firm over four decades even with advances in technology and the ever-increasing need for organizations to innovate to stay relevant.  What does a manager need to do to turn the tide and see success?

The growing field of brain-based research is offering insight as to how humans respond to change. This is shedding light on why change can be so difficult both individually and organizationally and offer clues on how to prepare ourselves for a better outcome.  Leading a KM initiative can be an uphill battle in change…unless you find a different way to approach it, something more in line with how our brains and bodies biologically adapt to change.

During this session you will learn three things about the brain, the body, and change that every manager needs to know and three strategies that will increase the likelihood of seeing that change initiative become a success. 

Creating Thought Leaders in the New Learning Organization, 10:50am-11:40am

Business leaders today understand that they are either becoming Thought Leaders or they are becoming obsolete. If you are just an Expert, your job is about to be outsourced or embedded in a microchip.

In the knowledge economy, ideas are the “raw materials.” So learning needs to be viewed as both productive and inventive. This means the old 1-dimensional learning model from Novice to Expert needs to be replaced with a model that forces us to also understand the role of the Pioneer and the Thought Leader. Strategic Human Resource departments that adopt this approach will move from an Education & Training mindset to a Knowledge & Innovation Management mindset. The question is not just who the expert is—but also where the expert knowledge resides. And the goal is not just expertise—the goal is thought leadership.

What You Will Learn:

  • The difference between Expert and Thought Leader
  • The relationship between Double-Loop Learning and Thought Leadership
  • The Leader’s role in creating an environment that produces Thought Leaders
  • 5 key Principles towards achieving Thought Leadership


Benefitting from a Graph-based Knowledge Discovery, 1:00pm-1:50pm

Enterprise search applications have become increasingly complex IT-projects. Search has merged into a fusion of recommendation, analytics and question/answering machines. The holy grail of cognitive solutions is a combination of robust and customizable IT architectures and information models that can be shaped by subject matter experts in an agile way. Semantic Knowledge Graphs play a fundamental role in this architecture while bridging the gap between unstructured and structured data.

In our presentation, we will explain how SKOS taxonomies can serve as a nucleus for enterprise knowledge graphs. We will show how a semantic layer complements a traditional three-layer information model while making the semantics of metadata explicitly available, and accessible also outside of any application logic. We will demonstrate how semantic knowledge models can be used as a basis for text mining and how to improve machine learning with semantics. We will also discuss why standards-based semantics can help to let data scientists, knowledge engineers, and information architects collaborate with each other more efficiently.

Collaborative Intelligence: The Next Generation of Knowledge Management, 2:10pm-3:00pm

To empower their enterprises, KM leaders must help integrate machine and human capabilities into adaptive socio-technical systems-of-systems. The Mind-Alliance approach to empowering enterprises with KM accounts for the impact of people, collaboration processes, culture, and the effective integration of artificial intelligence. In this presentation, you will learn how you can use this approach to:

  • Pinpoint information gaps impacting the flow of information
  • Find productivity and decision-making bottlenecks
  • Optimize analytical workflows with machine learning and NLP
  • Shape your firm culture to reward proactivity and effective information sharing


Design Thinking for KM Strategy and Roadmapping, 3:20pm-4:10pm

Design Thinking – a human-centered approach to problem solving – is gaining traction as a tool to think freely about how best to solve today's business challenges. We know as Knowledge Management practitioners that the human factor drives the success or failure of our KM initiatives, and too often, this is where KM programs fall short. This presentation will introduce the Design Thinking methodology and share real-world examples of how to leverage this approach to understand your end users, define and prioritize KM solutions, and translate that into a KM roadmap to mature knowledge management within your organization.

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