Knowledge Management Institute

April 2021

Radical KM (Part 1 of a 2-Part Series)

Apr 29, 2021   |  By Author, Consultant, Instructor, Stephanie Barnes

Extracted from Radical Knowledge Management: using lessons learned from artists to create sustainable workplaces, in Frontiers in Artificial Intelligence: AI in Business, Knowledge and Innovation Management Section.

Writing Knowledge Management Rules: 6 Essential Steps

Apr 29, 2021   |  By KMI Guest Blogger, Jessica Fender

Knowledge management is the practice of creating, capturing, storing, and making accessible all the information that helps an organization achieve its directives. The resulting knowledge base then becomes a priceless resource to people at every layer in the management structure. At least it will if there’s a disciplined approach. A good approach to knowledge management should be rules-based, so the following is accomplished:

●      Destruction of information silos.

Knowledge Management and SEO: 5 Things To Know

Apr 28, 2021   |  By KMI Guest Blogger, Nancy Howard

Search engineers work day and night to improve algorithms with one purpose - providing the most relevant information to searchers easily. It’s not about ranking websites or penalizing spam. Those are important processes, but they are just a part of a large task system active non-stop to offer results in half a second or less.

But your position as a part of the World Wide Web is slightly different. Yes, you want to provide relevant info to target audiences. Yes, you want to offer value for their attention, money, subscription, etc.

Why Leaders Need a Personal Knowledge Management System

Apr 26, 2021   |  By KMI Guest Blogger Myrah Abrar

In every organization, leaders are appointed so that they can give professional guidance to their teams. They take the responsibility of providing practical knowledge to their peers and assist them in their tasks. When a team is assigned a project, then the leader is held accountable for the faults found in them.

NPS for KMS: How Net Promoter Score Helps Evaluate and Evolve a Knowledge Management System

Apr 20, 2021   |  By KMI Guest Blogger, Ekta Sachania

As Drucker says – “If you can’t measure it, you can’t manage it”.

5 Effective Books On Knowledge Management

Apr 15, 2021   |  By KMI Guest Blogger Lauren Groff

Believe it or not, knowledge management (KM) is a key discipline that one must learn in the following fields:

How to Boost Agent Productivity Using Knowledge Management

Apr 14, 2021   |  By KMI Guest Blogger Prabhjot Singh

One of the major aspects of customer service is agent productivity that as a result helps the company in improving its customer experience (CX). Agents (users, employees) should be given access to all the necessary information and documents that are stored in an organized manner. In the training duration, it might happen that agents do not know what the next exact step should be taken while solving a customer’s query. 

Utilizing Knowledge Management to Navigate an Overabundance of Information

Apr 08, 2021   |  By KMI Guest Blogger Alicia Thompson

Knowledge management as applied in modern organizations is both a simple concept and a wide-ranging one. Definitionally, it can be boiled down to the effort to manage information and resources to improve the organization’s efficiency. But this effort can of course be applied to any number of specific issues or aspects of an organization.

Knowledge Management as a System

Apr 08, 2021   |  By KMI Guest Blogger Emily Harrinson

Knowledge Management as the System That Helps People in an Organization to Share, Access, and Update Business Knowledge or Information    

Knowledge management is a system that enables people to access, share, and update information and any business knowledge in an organization. It includes subjects in information systems, management, business administration, information science, and library. KM promotes the integrated approach to capturing, evaluating, and sharing information. 

Top 10 Knowledge Management Tools to Make Work Life Easy!

Apr 05, 2021   |  By KMI Guest Blogger Myrah Abrar

Company knowledge is extremely valuable. It is crucial to manage knowledge to support organizational learning. In fact, knowledge management (KM) is essential because it informs business strategy.

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