Knowledge Management Institute

April 2021

How to Boost Agent Productivity Using Knowledge Management

Apr 14, 2021   |  By KMI Guest Blogger Prabhjot Singh

One of the major aspects of customer service is agent productivity that as a result helps the company in improving its customer experience (CX). Agents (users, employees) should be given access to all the necessary information and documents that are stored in an organized manner. In the training duration, it might happen that agents do not know what the next exact step should be taken while solving a customer’s query. 

Utilizing Knowledge Management to Navigate an Overabundance of Information

Apr 08, 2021   |  By KMI Guest Blogger Alicia Thompson

Knowledge management as applied in modern organizations is both a simple concept and a wide-ranging one. Definitionally, it can be boiled down to the effort to manage information and resources to improve the organization’s efficiency. But this effort can of course be applied to any number of specific issues or aspects of an organization.

Knowledge Management as a System

Apr 08, 2021   |  By KMI Guest Blogger Emily Harrinson

Knowledge Management as the System That Helps People in an Organization to Share, Access, and Update Business Knowledge or Information    

Knowledge management is a system that enables people to access, share, and update information and any business knowledge in an organization. It includes subjects in information systems, management, business administration, information science, and library. KM promotes the integrated approach to capturing, evaluating, and sharing information. 

Top 9 Knowledge Management Tools to Make Work Life Easy!

Apr 05, 2021   |  By KMI Guest Blogger Myrah Abrar

Company knowledge is extremely valuable. It is crucial to manage knowledge to support organizational learning. In fact, knowledge management (KM) is essential because it informs business strategy.

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Phone:         (US) 1-703-327-7096

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KMI Calendar

CKM Public Class (US)

April 26-30 (EST)

CKM Public Class (Gulf Region)

May 10-13 (GMT)
 

Full Calendar

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