When an organization implements a new venture, one of the questions raised concerns the return on investment (ROI) of the program. One of the top five knowledge management practices to improve ROI, as discussed in our February 4 blog, is obtaining your leadership’s commitment. This is critical to the success of the knowledge management program within your organization.Creating personalized customer experiences is a top priority for businesses today, as customers increasingly demand tailored interactions with the...
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RECENT POSTS
09/12/23
When you are asked what the KM team does or what it can offer to clients, here is a menu of services that a KM team can provide (non-exhaustive)....
