Knowledge Management Institute

June 2015

Justifying KM

Jun 30, 2015   |  By Rustin Diehl, JD, CKM | Innovation Trainer and Expert

During a time of budget cuts you might be called upon to explain why Knowledge Management shouldn’t be axed.  What do you say?

Putting the Knowledge in Knowledge Bases

Jun 25, 2015   |  By Zach Wahl | CEO, Enterprise Knowledge

Across the spectrum of the Knowledge and Information Management services offered by Enterprise Knowledge, one of the common themes of late has been the design and development of knowledge bases for helps desks and call centers.  We’ve all heard the phrase that content is king, recognizing that knowledge and information management systems are only as good as the information within them.  This is especially true for knowledge bases, where getting quick access to a complete set of meaningful “answers” is directly related to customer satisfaction and end user service.

Before Knowledge Management and Working Out Loud - The Practice of Civility

Jun 18, 2015   |  By Howard Cohen, CKM

       If you ask 100 Knowledge Management experts how to effectively implement and practice KM, you really do get close to 100 different answers.  I believe this is because there isn’t one right answer.   I believe that we should consider that before we go into looking at maturity models and k-strategies that we must attend to and address how people in our organization feel and how we engage with each other.

I Went on Vacation, My Luggage Did Not

Jun 10, 2015   |  By Jane Maliszewski

Last month, I was on a two week trip to Italy; a week in Sardinia and a week in Rome. After several flight cancellations due to a fire at the Rome airport, I arrived 9 hours late but safely at my first destination in Cagliari Sardinia. My suitcase did not. 
 

Being Social – Knowledge Management and Social Media

Jun 02, 2015   |  By Dr. Anthony J. Rhem

Following is an excerpt from Dr. Rhem's latest book, Knowledge Management in Practice due out at the end of the year:

Social media brings the power of sharing and collaboration to the masses. Whether it’s Facebook, Twitter, or YouTube… knowledge sharing and collaboration has become a way of life. At the core of knowledge management is knowledge sharing and collaboration and social media tools have business and government taking notice.

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