Knowledge Management Institute

January 2019

Everything is Knowledge: Charting a New Destiny for KM

Jan 23, 2019   |  By Dr. Randhir Pushpa | Manager, DXC Technology

When charting a new destiny for KM, it is important that we get the basics right. The basics involves understanding what Knowledge is for organizations. Anything and everything within an organization are expressions of knowledge, be that the ability of an employee, approach/process adopted to perform an activity, culture of an organization, how employees come together, the products or services.

Making KM Clickable With Search

Jan 08, 2019   |  By Zach Wahl | Enterprise Knowledge

I’ve been in the business of Knowledge Management Consulting for the vast majority of my career and, in my experience, one of the most challenging aspects to KM is its intangibility. I’ve helped an array of organizations to define their KM Success Metrics and KM Key Performance Indicators (KPIs) in order to make KM measurable and tie it to business value and hard return on investment. In these cases, though, many of these KM KPIs are only measurable over years and often have a stronger demonstration of value to the organization rather than the individual. 

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