Knowledge Management Institute

May 2019

Diagnosing Knowledge Management Problems with a Social Innovation Framework

May 07, 2019   |  By Jamie Muskopf | Guest Blogger

Social Innovation can be defined as “the systematic disruption of social norms to effect social change.” As knowledge managers, we are quick to learn that much of the work we do involves not simply designing better processes and using technology advantageously, but disrupting the social and behavioral norms of people in our organizations in ways that enable their successful participation in new processes and technology related changes.

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