Knowledge Management Institute

February 2022

Up Your Query Handling Ante With Modern Knowledge Management To Differentiate CX

Feb 27, 2022   |  By KMI Guest Blogger Anand Subramaniam

Pundits have long talked about the importance of customer experience for business performance. You may have received the edict from the CEO or advice from your consulting firm to differentiate yourself through CX. However, you may also know that businesses have been at it for years with only a handful having any semblance of success.

Perfecting Competency-Based KM

Feb 26, 2022   |  By KMI Guest Blogger Michael Sequeira


 

 

To many skilled professional certifications are the key to improving their competency getting recognized; advancing their careers as their gain experience and grow into a new role; finally become experts.

However, if one were to look at the above there are four keywords as below

Four Reasons Why the Omnichannel Approach is the Best Way to Boost CX

Feb 25, 2022   |  By KMI Guest Blogger Yasar Jameel

Did you know more than 70% of consumers are at least somewhat likely to buy based on experiences alone? It's no wonder to find customers moving away from a brand after just one bad experience. One-third of consumers agree they would change brands after one bad customer experience.

Re-Inventing Oneself through Knowledge Management

Feb 18, 2022   |  By KMI Guest Blogger Michael Sequeira

Nonaka & Takeuchi developed the SECI model by introducing the Japanese concept of 'Ba', which roughly translates as 'place'. Ba can be thought of as a shared context or shared space in which knowledge is shared, created, and utilized.

Through this article I intend to help my readers understand how vital KM is as an enabler in helping you realizing and tap into honing your competences to magnify your personal brand.

Improving KM Usage @ The Workplace

Feb 14, 2022   |  By KMI Guest Blogger Michael Sequeira

In Contempt of Knowledge Management

Feb 03, 2022   |  By KMI Guest Blogger Michael Sequeira

"All the world's a stage, and all the men and women merely players: they have their exits and their entrances; and one man in his time plays many parts, his acts being seven ages." - William Shakespeare

Ever wondered who the actors of a PLAY are when you are deploying a successful KM strategy? If you thought that it is only the Leaders who are the producers and who own the budget, then think again!

In Conversation with KM

Feb 01, 2022   |  By KMI Guest Blogger Michael Sequeira

Knowledge is an intangible organizational asset that needs to be managed like any other asset. It needs to be developed, consolidated, retained, shared, adapted, and applied so that workers can make effective decisions and take aligned actions, solving problems based on the experience of the past and new insights into the future. -  - Definition from ISO 30401 : 2018

 

 

 

 

 

 

 

 

 

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What's Coming Up

Information Architecture Certification (US)
July 26-27; click here...

Certified Knowledge Manager (US)
July 25-29; click here... 

Certified Knowledge Manager (Gulf Region)
Sep 26-29; click here...

Full Calendar

 

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