Knowledge Management Institute

January 2023

The Elevator Pitch and KM - What's the Connection?

Jan 28, 2023   |  By KMI Guest Blogger Michael Sequeira

Using Knowledge Management to Improve Internal Communications

Jan 28, 2023   |  By KMI Guest Blogger Amanda Winstead

Knowledge management (KM) is all about using the best tools and resources to organize and make the best use of company knowledge. It only makes sense to utilize it to improve internal communications and ensure everyone is on the same page. When you’re able to streamline communication efforts between everyone in your business, you’ll see an increase in productivity and a boost in company culture.

How KM is Driven Through Business Storytelling

Jan 22, 2023   |  By KMI Guest Blogger Michael Sequeira

For years, it has been proven that Storytelling helps audiences connect with a Brand. Storytelling has helped products connect with diverse audiences by enabling them to emotionally connect and become loyalists. Leaders have used Business Storytelling to Humanize a Business and increase profits, which in turn helps establish the values and messaging, creating a sustainable business model. Now, how can Knowledge Management learn from Business Storytelling and if we are already using it effectively, do we identify with some of its elements?  Let’s find out.

7 Key Components to a Successful Knowledge Management Strategy

Jan 20, 2023   |  By KMI Guest Blogger Gary Wyatt

If you are embarking on a Knowledge Management journey then it is important to set it up for success from the beginning. Here are my 7 key components for a successful Knowledge Management strategy. 

KM + Training = Super-Workforce

Jan 19, 2023   |  By KMI Guest Blogger Anand Subramaniam

The Challenge

Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is the knowledge challenge more acute than in the customer contact center.

How to Design a KM Experience Management Platform - What we can infer from CX Strategy

Jan 10, 2023   |  By KMI Guest Blogger Michael Sequeira

The Global Knowledge Index helps countries and decision-makers to understand and respond to related transformation and challenges more clearly. For years, organizations have been benchmarked against each other using Maturity Models based on structured policies and processes that are designed to achieve Metrics that cater more to securing leadership sponsorship for running a successful KM Program than actually delighting the user, as the goal is never to begin with the end in mind.  

The Art of Developing Better Collections

Jan 04, 2023   |  By KMI Guest Blogger Michael Sequeira











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What's Coming Up

KM & User Engagement Certification
Live Online, Apr 23-24; click here... 

Certified Knowledge Manager Class for Gulf/EMEA
Live Online, Apr 22-25; click here...

Certified Knowledge Manager Class for N. America
Live Online, Apr 22-26; click here...

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